Team Leader - Home Support

Age UK; Coventry; On-site; GBP 28,000 - 36,000; Full time

Job summary

Age UK Coventry & Warwickshire is seeking a motivated and organised Team Leader to oversee the Home Support Service. You will coordinate day-to-day operations, supervise administrators, and ensure high-quality care and dignity for older clients.

You'll monitor performance, streamline systems, and contribute to service growth, while providing clear guidance to staff and meeting service targets in a community charity setting.

Qualifications

• Experience leading and developing administrative teams.
• Experience coordinating home support services.
• Track record in meeting targets and optimizing operations.

Responsibilities

• Oversee day-to-day coordination of the Home Support service.
• Provide effective line management to administrators.
• Ensure service targets are met and operations run smoothly.
• Assist onboarding and recruitment of clients and support staff.

Skills

People management

Team leadership

Operations coordination

Performance monitoring

Education

Management training or degree

Tools

MS Office

Job description

We have an exciting opportunity for a motivated and organised individual to join our busy Home Support Team as a Team Leader. In this varied and rewarding role, you'll oversee the day-to-day coordination of the service, support a team of administrators, and ensure our clients continue to receive the high-quality service they expect from Age UK Coventry & Warwickshire.

You will take responsibility for monitoring performance, maintaining efficient systems and processes, and contribute to the continued growth and development of the service.

Our Home Support Service provides a wide range of non-personal care support to older people across Coventry & Warwickshire, from short wellbeing checks, to light cleaning, gardening, and accompanying clients on shopping trips. As Team Leader, you'll ensure this support is delivered safely, consistently and with dignity.

This role is ideal for someone who is motivated by making a positive difference in the lives of older people., The post holder will provide effective line management to a team of administrators and oversee the coordination of the Home Support office. They will be responsible for meeting service targets and offering clear operational guidance to ensure the efficient delivery of support hours, as well as the appropriate onboarding and recruitment of new clients and support staff.

We're a local charity working in the community to support older people, their families and carers.