Team Leader: Guide a Customer-First Store Team

Henderson Group; Belfast City District; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Staff discount

Employee assistance programme

Discount scheme UK/Ireland

Benefits

Job summary

Henderson Group, operating EUROSPAR Ballyhackamore at 276 Upper Newtownards Road, Belfast, BT4 3EU, is hiring a Team Leader. The role is full-time (34 hours/week) with morning, evening and weekend shifts across 6:00am–midnight, Monday to Sunday, and flexibility to cover.

You will help lead the store team to deliver outstanding customer service. Reporting to the Assistant/Store Manager, you’ll model our values and drive store performance while supporting local community initiatives.

Qualifications

• You must be aged 18 years or over and have prior store retail experience with at least 6 months in a supervisory role leading a team.
• Natural ability to listen, interact and communicate with customers and team members.
• Focused on achieving business plans/priorities and continuous improvement.
• Ability to inspire colleagues to deliver excellent customer service.

Responsibilities

• Lead the store team to follow policies, standards and practices.
• Take responsibility for the store in the absence of other leaders (keyholder).
• Be a positive role model and uphold our values: Ambition, Customer First, Teamwork, Integrity.
• Train, manage workload and be hands-on to ensure resources meet demand for best customer experience.
• Support Store Manager to maximise store performance and implement plans.
• Promote and participate in community initiatives; may cover the Post Office as required.

Skills

Supervisory experience

Communication

Target driven

People leadership

Job description

Henderson Group, operating EUROSPAR Ballyhackamore at 276 Upper Newtownards Road, Belfast, BT4 3EU, is hiring a Team Leader. The role is full-time (34 hours/week) with morning, evening and weekend shifts across 6:00am–midnight, Monday to Sunday, and flexibility to cover.

You will help lead the store team to deliver outstanding customer service. Reporting to the Assistant/Store Manager, you’ll model our values and drive store performance while supporting local community initiatives.