Team Leader (GPR) -Stockport - Talent Bank

West Coast Partnership Development; Stockport; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading transport provider is seeking a Team Leader for their Stockport station. The role focuses on ensuring safety and delivering outstanding customer service while supporting the station manager in daily operations. Candidates should possess strong leadership and coordination skills, with a passion for high service standards. Benefits include free travel, a final salary pension, and a generous holiday policy. Join a team that values authenticity and diversity at Avanti West Coast.

Benefits

Final salary pension

Free travel for you and your family

Privilege Travel card

30 days holiday increasing to 37

10 free journeys on other First Group Train Operators

Qualifications

• Strong coordination and management skills.
• Ability to work closely with the team and support effectively.
• Commitment to high safety and customer service standards.

Responsibilities

• Monitor station platform procedures and conduct safety checks.
• Coordinate customer service activities, especially during disruptions.
• Manage day-to-day human resource issues.
• Assist with safe train despatch to prevent delays.

Skills

Customer service excellence

Safety management

Coordination skills

Leadership

Job description

Our Stations team at Stockport are recruiting for the Team Leader - Talent Bank.

At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.

Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? Are you ready to step into a dynamic leadership role where safety and exceptional customer service are your top priorities?

We’re looking for a COMMITTED individual to work alongside the station Manager to support the smooth operation of the station by setting new standards for customer experience and operational excellence across our network to the communities we serve. With over 500,000 customers traveling weekly, no two days are the same! You’ll play a vital role in ensuring a safe and effective workplace for both staff and customers. Expect shift work, some weekends, and close collaboration with your team and the station manager.

This is a highly exciting role with extra responsibility. This is your chance to deliver outstanding service.

As a Team Leader You Will

• Ensure Safety and Efficiency: Monitor station platform procedures and conduct safety/security checks, inspections, and audits to maintain a secure environment.
• Deliver Outstanding Customer Service: Coordinate all customer service activities, especially during disruptions, to meet company specifications and passenger charter requirements.
• Support the Station Manager: Manage day-to-day human resource issues, contractors, and premises, ensuring all work is carried out to specified standards.
• Train Despatch: Assist with the correct and safe method of train despatch, preventing avoidable delays.

We’re looking for someone committed to high safety and customer service standards, with strong coordination and management skills, and the ability to work closely with others and support the team effectively. In this role you can bring your AUTHENTIC self. We want you to be you!

Take a look at the full Role Profile here.

If this opportunity excites you then we want to hear from you! Apply now to join our team and make a difference at Avanti West Coast.

Please note this is a safety critical position and you will need to pass a safety critical medical if successful with your application. Training will be provided.

As well as working with a fantastic team you will also receive:

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

We reserve the right to withdraw this advert at any time due to high volumes of applications.

Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better. We celebrate it, we respect it and we put it to great use.

Our Avanti West Coast Values

• Passionate – We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
• Committed – We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
• Integrity – We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
• Ambitious – We strive to be the best and are curious to new ways of working within our business and the wider industry.
• Authentic – We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.