Team Leader - Front of House - Pret a Manger

Carebrook Ireland; Belfast City; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Career progression

Full training

People-first culture

Bonus opportunities

Job summary

Pret A Manger is seeking a Team Leader - Front of House in Belfast to lead shifts, coach staff, and ensure outstanding customer experiences. You’ll role-model a positive, hands-on leadership style, support daily shop operations, and foster a friendly, inclusive team culture.

The role emphasizes customer service excellence, collaboration with management, and ongoing training to help you grow within the Pret family.

Qualifications

• Experience in hospitality, retail or another fast-paced customer-focused environment.
• Experience leading or supervising a team.
• A passion for delivering exceptional customer experiences.
• Strong communication and people skills.
• A positive, hands-on approach and willingness to lead by example.
• Good organisational and problem-solving abilities.
• The ability to stay calm and effective in a busy environment.
• A desire to learn, grow and develop your leadership career.

Responsibilities

• Leading shifts and supporting the management team in daily operations.
• Inspiring and motivating team members to deliver outstanding customer service.
• Coaching and supporting team members to build confidence and capability.
• Ensuring high standards of food safety, health & safety and cleanliness are maintained.
• Supporting new team member training and development.
• Helping to drive productivity, shop performance and customer satisfaction.
• Creating a positive, engaging and inclusive team culture.
• Acting as a role model for Pret’s values and behaviours.

Skills

Team leadership

Customer service

Communication

People skills

Problem solving

Organisational skills

Calm under pressure

Willing to learn

Job description

Team Leader - Front of House – Pret A Manger

Up to £14.85 per hour | Career Progression | Full Training | People-First Culture

Lead by Example. Inspire Your Team. Deliver Outstanding Customer Experiences.

At Pret, we believe that happy teams create happy customers.
We're looking for a motivated and people-focused Front of House Leader to help lead our team, deliver exceptional customer experiences, and support the day-to-day success of the shop.
This is an exciting opportunity for someone who enjoys leading from the front, coaching others, and creating a positive environment where both customers and team members can thrive.

What We're Looking For

• Previous experience in hospitality, retail or another fast-paced customer-focused environment
• Experience leading or supervising a team
• A passion for delivering exceptional customer experiences
• Strong communication and people skills
• A positive, hands-on approach and willingness to lead by example
• Good organisational and problem-solving abilities
• The ability to stay calm and effective in a busy environment
• A desire to learn, grow and develop your leadership career

What You'll Be Doing

• Leading shifts and supporting the management team in daily operations
• Inspiring and motivating team members to deliver outstanding customer service
• Coaching and supporting team members to build confidence and capability
• Ensuring high standards of food safety, health & safety and cleanliness are maintained
• Supporting new team member training and development
• Helping to drive productivity, shop performance and customer satisfaction
• Creating a positive, engaging and inclusive team culture
• Acting as a role model for Pret’s values and behaviours

Why Join Pret?

Career Growth

We invest heavily in developing our people and provide clear pathways for career progression.

People-First Culture

Join a business where people come first and where great leaders have the opportunity to make a real impact every day.

Training & Development

Receive comprehensive training and ongoing support to help you succeed and grow.

Make a Difference

Play an important role in shaping the customer experience and supporting the success of your shop.

Competitive Package

Competitive salary and bonus opportunities.

About Pret

At Pret, we do things differently. We serve freshly made food, organic coffee and create welcoming spaces where both customers and team members feel valued.
Our culture is built around kindness, honesty and generosity. We believe great businesses are built by great people, which is why we invest heavily in developing our teams and creating opportunities for growth.
Whether you're supporting your team through a busy morning rush or helping a colleague develop new skills, every day at Pret is an opportunity to make a difference.
Pret is committed to creating an inclusive workplace where everyone feels valued, respected and able to thrive.

Ready for Your Next Challenge?

If you're passionate about people, enjoy leading from the front, and want to build a long-term career with a business that genuinely invests in its teams, we'd love to hear from you.