Front House Leader

Pret A Manger (Europe) Ltd; City of Westminster; Sur place; GBP 16 000 - 23 000; Plein temps

Avantages offerts par ce poste

Mystery Shopper bonus £1.25/hr

Shift premium £5/hr 3-5am

28 days annual leave

Pension scheme

Healthcare cash plan

Free food and drink while working

Club Pret Membership 50% off food + 5×

5 free Barista-made drinks a day

Loyalty awards

Marketplace discounts

Comfortable shoes provided

Résumé du poste

Pret A Manger (Europe) Ltd is seeking a Front of House Leader in London. You will coach and mentor shop teams, maintain high standards, and drive customer service excellence during busy periods.

Be the friendly face who motivates colleagues, upholds Pret values, and fosters a positive, welcoming shop environment with a focus on delivering great food and coffee to customers.

Qualifications

• Be kind, honest and generous: bring genuine warmth to work every day.
• Excellent customer service mindset and friendly communication.
• Proven ability to lead and motivate a team in a fast-paced shop environment.

Responsabilités

• Coach and mentor in-shop teams to uphold Pret standards.
• Keep spirits high and ensure exceptional customer service during busy periods.
• Support shop operations, from coffee making to food preparation and team leadership.
• Be the frontline leader driving engagement, teamwork and a positive workplace culture.

Connaissances

Customer service

Leadership

Team coaching

Hospitality

Communication

Description du poste

Paddington Station Praed Street London W2 1DA Hello, we’re Pret Proud makers of freshly made food, organic coffee and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing.

We’re growing fast on our mission to be the hospitality employer of choice everywhere we operate – so it’s an exciting time to hop on board.

Growing good things Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine.

Growth is at the heart of everything we do – from supporting our people to grow in confidence and skills to pursue their unique paths, to figuring out how to make our food and coffee even more delicious and accessible.

Our Teams 85% of our Managers and 25% of our Support Centre teams started on the shop floor. How far could a Pret career take you? Our shops are powered by caring, hardworking and passionate people. Whether you’re serving customers, making coffee, preparing food or leading a team, every role plays an important part in creating the Pret experience. Expect flexibility, opportunity and variety. Whatever your ambitions, you'll find a place where you can make an impact and build your career with us in creating the Pret experience.

Now, on the Front of House Leader Role…

Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams.

These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy.

When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets.

A people person without a doubt, with a passion for helping their shop, and the people in it grow.

About you

Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.

Bring your passion: share our passion for exceptional customer service.

Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.

Experience needed:

Base Pay Rate:£14.10 - £14.10

The perks

• Additional £1.25 per hour Mystery Shopper bonus once training is complete
• After initial training, earn an extra £5 per hour for any shift started between 3-5am
• 28 days annual leave (pro-rata if you're part-time)
• Pension scheme
• Healthcare cash plan
• Free food and drink while you’re working
• And when you’re not, you’ll have our Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
• Loyalty award after 5, 10, 15, 20 years’ service
• Regular rewards and recognition for amazing standards
• Access marketplace discounts on shopping, travel, fitness, dining, tech and more
• Comfy free shoes to wear on shift

Life in Our shops

• Individual ways to grow: fully funded professional qualifications, leadership development and informal and formal mentoring
• Diversity & belonging: Everyone’s welcome at Pret – you’ll be valued for who you are and supported to feel confident in yourself and your skills
• Pace & variety: Build a diverse skillset, meet some new people and learn (a LOT)
• Community & purpose: We work together to create positive change through the Pret Foundation

Our values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing

Everyone is welcome at Pret.

We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.