Team Leader – Financial Services – Collections

CBC Recruitment Solutions; East Kilbride; Hybrid; GBP 35,000 - 48,000; Full time

Job summary

CBC Recruitment Solutions is partnering with a long-established lender to recruit a Team Leader for their East Kilbride office. The role oversees a team of eight collectors focused on mitigating losses through effective collection and recoveries strategies.

You will coach, train and motivate the team, handle escalated issues, and ensure customers are treated fairly, including vulnerable customers. Banking/financial services leadership is preferred, and the ability to inspire others to achieve

Qualifications

• Leadership experience in a team environment.
• Ability to coach, train and motivate staff.

Responsibilities

• Oversee day-to-day running of a team of eight collectors.
• Coach, train and motivate the team; manage escalated issues.

Skills

Team Leadership

Coaching

Staff Development

Motivation

Financial Services

Job description

Our client is a long established and highly respected provider of business lending solutions, supporting SME customers across the UK.

They have an exciting opportunity in their East Kilbride office for a Team Leader who will be responsible for overseeing a team of 8 collectors, who are responsible for mitigating losses through effective collection and recoveries strategies.

The team are responsible for contacting customers who are in arrears – from early first stage problems through to pre-litigation, to ensure the best outcome for both the company and the customer – always ensuring that customers are treated fairly and vulnerable customers are recognised.

The Team Leader will manage the day to date running of the team, coaching, training, motivating and dealing with any escalated issues or queries.

We are looking for a strong, proven team leader – ideally from within the banking or financial services sector, who can demonstrate the ability to motivate and support others to achieve their goals. Collections experience isn’t essential, but team leadership/management is!

This is a great opportunity to join a market leader, within a role that is high profile and key to the business.