Collections Executive – Financial Services

CBC Recruitment Solutions; East Kilbride; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

CBC Recruitment Solutions in East Kilbride is seeking a Collections Executive – Financial Services for a 12-month FTC. The role offers hybrid working in East Kilbride with a salary up to £33,000 per annum and a benefits package aligned with a major bank.

You will work in the Asset Finance team, engaging with customers in difficulty, applying ethical collections practices, and supporting vulnerable customers with clear, empathetic communication across phone, post and email.

Qualifications

• Proven background in collections or debt recovery.
• Experience with vulnerable customer guidelines.
• Understanding of ethical lending practices.

Responsibilities

• Mitigate losses by engaging with customers in difficulty using proven collections strategies.
• Empathetic communication with customers via telephone, post and email.
• Assess circumstances with income/expenditure analysis to understand situations.
• Explain available repayment options and signpost debt advice.
• Identify vulnerable customers early to ensure high-quality care and support.

Skills

Collections background

Job description

Collections Executive – Financial Services (12-Month FTC)

East Kilbride (Hybrid working model)

Up to £33,000 per annum + Excellent banking benefits package

Join a well-established, highly successful bank within their dynamic Asset Finance team. This institution prioritises customer care and ethical financial practices, offering a supportive hybrid environment in East Kilbride.

Key Responsibilities:

• Mitigate Losses: Engage early with customers experiencing financial difficulty using proven collections and recoveries strategies.
• Empathetic Communication: Manage sensitive customer conversations confidently via telephone, post, and email.
• Assess Circumstances: Use structured questioning and income/expenditure analysis to fully understand customer situations.
• Empower Customers: Clearly explain available repayment options and signpost independent sources of debt advice.
• Support Vulnerability: Identify vulnerable customers early to ensure an exceptional level of care and additional support.

We are looking to speak to candidates who have a Proven background in collections, debt recovery, or financial services and have an understanding of vulnerable customer guidelines and ethical lending practices.