Team Leader

Flint Bishop; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Derby head offices

Car parking provided by the firm

Career development opportunities

25 days holiday plus bank holidays

Birthday day off

Staff discounts on legal services

Job summary

Flint Bishop in Derby, UK is seeking a Team Leader to supervise a team of Legal Recoveries Specialists within the Debt Services department. You will manage day-to-day operations, review matters, monitor quality and call performance, and drive training and continuous improvement.

The role includes handling senior-level caseloads, reporting revenues recovered to the Head of Debts Services, and supporting client meetings and tenders when required.

Qualifications

• Prior debt recovery experience, preferably in a consumer setting.
• Previous supervisory experience in a contact centre or legal environment.
• Ability to manage a caseload and meet deadlines.

Responsibilities

• Supervise day-to-day operations of Legal Recoveries Specialists.
• Review matters, monitor quality and call performance.
• Provide training and drive continuous improvement.
• Handle senior-level debt recovery caseloads.
• Support client meetings, pitches and tenders when needed.
• Report revenues recovered to Debt Services management.
• Ensure SLAs and firm procedures are followed.
• Liaise with clients as the day-to-day contact.

Skills

Debt recovery

Supervisory experience

Contact centre

Legal background

Time management

Job description

Description

The Team Leader is responsible for supervising a team of Legal Recoveries Specialists in our Debt Services team, who are responsible for taking on pre-litigated matters and making and receiving high volumes of calls on behalf of the firm’s client to recover aged debt.

Department: Debt Recovery
Location: Derby, UK

The role focuses mainly on day-to-day supervision of the team, conducting reviews on the Legal Recoveries Specialist's matters, overseeing quality, call performance and making recommendations for training and continuous improvements.

The Team Leader will not only handle key client accounts but also provide department managers with updates on revenues recovered and performance against established KPIs.

This Team Leader role reports to the Head of Debts Services and the Debt Recovery Manager.

We are ideally looking for candidates from a consumer collections/debt recovery background, but other contact centre team leaders or recoveries team leaders with relevant skills would be considered.

The role is full time, 36.25 hours per week, based at our new head offices at Pride Park, Derby.

Key Responsibilities

• Supervise the day-to-day work and operations of the Legal Recoveries Specialists in the Debt Recovery team, specifically focusing on the non-contested clients.
• Work closely with the Debt Recovery Managers and Head of Debts Services on departmental matters, ensuring a smooth process between pre & post-litigation matters.
• Run own senior-level caseload of debt recovery matters.
• Contribute to business development activities for the department, including working on client pitches and tenders and attending client meetings where necessary.
• Ensure financial targets are met within the department, both on a personal and team level.
• Ensure that all firm-wide and departmental SLAs and procedures are followed.
• Assist junior fee-earner with their own caseload; offering support and guidance where needed.
• Run regular file reviews of fee-earners, raise any issues arising and use this as an ongoing developmental tool.
• Produce management information as required by the Debt Recovery Managers.
• Liaise directly with clients where necessary and be their day-to-day contact.
• Continually upskill personal knowledge of the litigation process and debt recovery, become an expert in all matters and share this with the wider team.

Skills, Knowledge And Expertise

• Preferably have prior debt recovery experience in an energy or utilities setting
• Previous supervisory experience in a contact centre environment or legal setting
• Be able to work alone and manage your own caseload
• Have a genuine desire and interest in working in a contentious area of the law
• Have excellent time management skills and the ability to work to tight deadlines with your caseloads

Disclosure will be required in the event that a position is offered.

Financial checks will be required in the event that a position is offered.

Benefits

What we offer?

• Competitive salary
• Bonus potential
• Great working environment at our Derby head offices
• Car parking provided by the firm
• Career development opportunities
• 25 days holiday plus bank holidays
• Options to buy & sell 1 week’s holiday
• 1 week’s holiday carry over
• Extra day off for your birthday
• Staff card discount scheme for local shops
• Social days and evenings on the firm
• Staff discounts on legal services