Team Leader: Collections & Credit Recovery

CBC Recruitment Solutions; East Kilbride; Hybrid; GBP 35,000 - 48,000; Full time

Job summary

CBC Recruitment Solutions is partnering with a long-established lender to recruit a Team Leader for their East Kilbride office. The role oversees a team of eight collectors focused on mitigating losses through effective collection and recoveries strategies.

You will coach, train and motivate the team, handle escalated issues, and ensure customers are treated fairly, including vulnerable customers. Banking/financial services leadership is preferred, and the ability to inspire others to achieve

Qualifications

• Leadership experience in a team environment.
• Ability to coach, train and motivate staff.

Responsibilities

• Oversee day-to-day running of a team of eight collectors.
• Coach, train and motivate the team; manage escalated issues.

Skills

Team Leadership

Coaching

Staff Development

Motivation

Financial Services

Job description

CBC Recruitment Solutions is partnering with a long-established lender to recruit a Team Leader for their East Kilbride office. The role oversees a team of eight collectors focused on mitigating losses through effective collection and recoveries strategies.

You will coach, train and motivate the team, handle escalated issues, and ensure customers are treated fairly, including vulnerable customers. Banking/financial services leadership is preferred, and the ability to inspire others to achieve