Customer Collections Associate

CBC Recruitment Solutions; Hessle, Glasgow, Manchester; On-site; GBP 21,000 - 30,000; Full time

Job summary

A respected firm in asset finance is seeking a customer collections associate to support SME customers across the UK. The role involves early engagement with customers in financial difficulties, implementing effective collections strategies, and maintaining compliance with regulations. Ideal candidates should have experience in customer collections, strong communication skills, and attention to detail. This position offers opportunities based in Manchester, Glasgow, or Hessle.

Qualifications

• Proven experience in customer collections.
• Strong team player with a willingness to learn.
• Ability to handle difficult conversations effectively.

Responsibilities

• Mitigate losses by engaging customers in financial difficulty.
• Communicate empathetically using various channels.
• Provide clear repayment options and debt advice.
• Identify and respond to customer vulnerabilities.
• Identify and respond to customer vulnerability and seek additional support when needed.

Skills

Customer engagement

Communication

Attention to detail

Job description

Overview

Our client is a well respected name in the asset finance market, supporting SME customers across the UK. They are currently looking for a customer collections associate to join their team – the role can be based from their offices in either Manchester, Glasgow or Hessle. The role is responsible for assisting customers in financial difficulty, providing appropriate support and operating within your designated authority. This includes identifying tailored and effective collections and recovery strategies for our customers, whilst maintaining compliance with relevant internal and external regulatory expectations.

Responsibilities

• Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies
• Confidentially and empathetically communicate with customers through channels including telephone, post and email
• Understand customer circumstances through appropriate techniques, including structured questioning and use of income and expenditure analysis
• Provide clear explanations of repayment options and independent sources of debt advice to empower customers to make informed decisions
• Identify and respond to customer vulnerability ensuring an appropriate level of care, seeking additional support where needed.

Qualifications

We are keen to speak to candidates who have a proven background in customer collections – this can be from asset finance, motor finance, mortgages, credit cards etc. You will also be a strong team player, eager to learn, able to handle difficult conversations and situations, with a strong attention to detail.