Team Leader: Drive Service & Shift Excellence

Greene King; Lichfield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Training and development opportunities

Staff discounts on food and drink

Employee assistance program

Enhanced maternity/paternity policies

Menopause friendly employer

In-house discounts at Greene King Inns

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King is seeking a Team Leader for its Chef & Brewer pubs in the Lichfield area. You will lead by example, ensuring the shift runs like clockwork and that customers are consistently delighted with the service.

You will manage the team during busy periods, uphold standards, and ensure the bar operates safely, legally, and cleanly while supporting the management team as needed.

Qualifications

• Provide memorable customer experiences at every visit.
• De-brief for management and resolve issues during absence.
• Coordinate and support the team during busy shifts for smooth operation.
• Maintain bar safety, legality and cleanliness at all times.

Responsibilities

• Lead shift and ensure smooth running of service.
• Maintain high standards and ensure customers are happy.
• Deputise for management when required.
• Ensure the bar area is safe, compliant and well-presented.

Skills

Attention to detail

Customer service leadership

Adaptability

Team player

English proficiency

Job description

• Dept. L4/House: Holly Bush (Lichfield) - 06201

Company Description

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

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