Pub Team Leader — Lead Service & Guest Experience

Chef and Brewer; Manchester; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Career progression

Staff discounts

Employee assistance program

Job summary

Chef & Brewer is seeking a Team Leader in Manchester to drive service quality and supervise a busy shift in our country-style pubs. You will lead by example, ensuring the team has what it needs and that customers enjoy a memorable experience.

As a deputy to the management team, you’ll resolve issues, organise the team, and maintain safety and cleanliness across the bar and dining areas. A positive, proactive attitude is essential for success.

Qualifications

• Provide memorable customer experiences and maintain high service standards.
• Lead and deputise for management during shifts to keep operations smooth.
• Coordinate team during busy periods and ensure safety and cleanliness.

Responsibilities

• Maintain a welcoming environment for all customers.
• Ensure bar areas are clean, safe, and compliant with regulations.
• Support and train team members to deliver consistent service.

Skills

Customer service

Team leadership

Communication

Problem solving

English proficiency

Job description

Chef & Brewer is seeking a Team Leader in Manchester to drive service quality and supervise a busy shift in our country-style pubs. You will lead by example, ensuring the team has what it needs and that customers enjoy a memorable experience.

As a deputy to the management team, you’ll resolve issues, organise the team, and maintain safety and cleanliness across the bar and dining areas. A positive, proactive attitude is essential for success.