Team Leader - Compassionate Home Care (On-Call)

Care Outlook LTD; Christchurch; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company-issued mobile phone

20 days holiday plus bank holidays

Ongoing professional development

Job summary

Care Outlook LTD is seeking a Team Leader in Bournemouth to lead the care team at Shaftesbury Court. You will supervise staff, organise care plans and rosters, and ensure high-quality service aligned to CQC standards.

You will collaborate with recruitment to maintain staffing, handle emergencies, and participate in on-call duties. Excellent communication and people management are essential for success.

Qualifications

• NVQ Level 3 Health & Social Care or equivalent is required.
• Knowledge of CQC standards and compliance is essential.
• Experience in care coordination or health & social care setting preferred.

Responsibilities

• Direct management of the care team, supervising and supporting staff.
• Create and manage care plans, manage staff rotas to meet service users' needs.
• Ensure assessments, care, and risk planning meet best practice and user expectations.
• Collaborate with Recruitment to maintain staffing levels.
• Provide care during emergencies and cover calls as needed.
• Ensure telephone calls are answered promptly and professionally.
• Work with Branch Manager to address quality standards and complaints.
• Participate in on-call rota.

Skills

On-call availability

CQC standards knowledge

Staff coordination

Education

NVQ Level 3 Health & Social Care

Tools

Full driving licence

Job description

Care Outlook LTD is seeking a Team Leader in Bournemouth to lead the care team at Shaftesbury Court. You will supervise staff, organise care plans and rosters, and ensure high-quality service aligned to CQC standards.

You will collaborate with recruitment to maintain staffing, handle emergencies, and participate in on-call duties. Excellent communication and people management are essential for success.