Team Leader

Care Outlook Ltd.; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Ongoing professional development

Supportive team

Expanding leading provider

Job summary

Care Outlook in London and the South East is seeking a Team Leader to maintain and develop our extra care service at Audrey Needham & Redwood House in West Berkshire.

You will oversee the care team, plan staff rotas, and ensure care assessments and risk plans meet best practice and customer aspirations, while coordinating with recruitment and handling on-call duties.

We offer £27,000 salary, ongoing support and professional development, and a chance to work with a leading home care provider.

Qualifications

• Commitment to improving quality of life for vulnerable people.
• Knowledge of CQC standards and compliance.
• Experience in Care Coordinating or 2 years in Health & Social Care preferred.
• Full Driving Licence and access to a vehicle preferred.
• NVQ Level 3 Health & Social Care preferred.

Responsibilities

• Direct management of the care team with supervision and training.
• Create and monitor care plans and staff rotas.
• Ensure assessments, care and risk plans meet best practice.
• Coordinate with Recruitment to maintain staffing levels.
• Provide care services and arrange emergency cover when required.
• Ensure telephones are answered promptly and staff communicate respectfully.
• Collaborate with Branch Manager to address quality standards and handle complaints.
• Participate in the on-call rota.
• Ensure compliance with CQC regulations and raise care standards.

Skills

Staff supervision

CQC compliance

Flexible on-call

Communication

Education

NVQ Level 3 Health & Social Care

Job description

Care Outlook is an expanding, leading home care provider in London and the South East of England since 2005.

Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.

We are currently recruiting for a Team Leader to maintain and develop our extra care service in Audrey Needham & Redwood House in West Berkshire.

Core Duties & Responsibilities as Team Leader:

• Direct Management of the care team, monitoring staff development through supervision, appraisals, and training to assist them in delivering a high-quality service
• Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations
• Ensuring care assessments, care, and risk planning meet best practice and customers' aspirations
• Work with the Recruitment Team to ensure sufficient current and future staffing levels
• To provide care services to service users in an emergency, arrange emergency cover when required and cover all/any calls reasonably where required
• To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
• To work alongside the Branch Manager, ensuring that all quality standards, complaints, and comments are dealt with promptly
• Participate in the on-call rota
• Put in place measures to comply with CQC regulations and work to achieve the best care standards possible

As a Team Leader, you will be offered the following:

• Salary - £27,000
• Ongoing support and Professional Development
• Opportunity to work in an expanding, leading home care provider

We are looking for a Team Leader to join us who are:

• 100% committed to helping improve the quality of life of vulnerable people
• Flexibility to cover on call to meet the needs of the business (essential)
• Knowledge of CQC standards and CQC Compliance (essential)
• Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
• Full Driving Licence and access to a vehicle (preferred)
• NVQ Level 3 Health & Social Care (preferred)

If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people’s lives, then this could be your next role!