Team Leader - Bar Service, Training & Guest Experience

Pub & Kitchen - Bra_201; Stretford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Brand discounts

Employee support program

Maternity/Paternity policies

Wagestream access

Greene King Inns discounts

Job summary

Pub & Kitchen - Bra_201 is seeking a Team Leader to guide a busy shift, ensuring the team has what it needs to run smoothly and customers receive excellent service. You will model high standards, maintain safety and compliance, and support the management team during busy periods.

You'll be responsible for keeping the bar welcoming and efficient, resolving issues quickly, and promoting a positive, can-do atmosphere across the team.

Qualifications

• Eye for detail in hospitality and service quality.
• Lead by example and support team during shifts.
• Strong English communication and allergen awareness.
• Ability to calmly handle busy periods and customer issues.

Responsibilities

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and resolve issues in their absence.
• Organise and coordinate the team to ensure a smooth, clockwork shift.
• Ensure the bar area is safe, legal, and clean and address issues promptly.

Skills

Eye for detail

Team leadership

Communication (English)

Adaptability

Customer service

Job description

Pub & Kitchen - Bra_201 is seeking a Team Leader to guide a busy shift, ensuring the team has what it needs to run smoothly and customers receive excellent service. You will model high standards, maintain safety and compliance, and support the management team during busy periods.

You'll be responsible for keeping the bar welcoming and efficient, resolving issues quickly, and promoting a positive, can-do atmosphere across the team.