Team Leader - Aged Care Support Services

WDHS; Coleraine; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Salary packaging benefits

Generous leave accruals

Professional development andLeadership

Relocation support, including accessto

Long-term housing assistance

Supportive and collaborative workplace

Lead and influence essential support服务

Meaningful work in rural health

Excellent work-life balance

Job summary

WDHS in Coleraine Campus is seeking a Team Leader - Aged Care Support Services to coordinate and lead food services, hotel services, linen and environmental services within a rural aged care setting.

You will oversee daily operations, rostering, budgets and compliance, while supporting a dedicated team to deliver high-quality meals and a safe, welcoming environment for residents, visitors and staff. This role blends leadership with hands-on service delivery in healthcare.

Qualifications

• Demonstrated leadership experience and ability to support and develop teams.
• Accredited Food Safety Supervisor certification or willingness to obtain.
• Relevant hospitality qualification or equivalent health industry experience.
• Experience in food services, hospitality, environmental services, aged care or healthcare settings.
• Strong communication and interpersonal skills.
• Sound organisational, rostering and time management abilities.
• Experience managing operational processes, stock control and budgets.
• Commitment to customer service and person-centred care.
• Ability to work collaboratively within a multidisciplinary environment.

Responsibilities

• Leadership & Team Management: Lead, supervise and support the Food Services, Hotel Services, Linen and Environmental Services teams.
• Food Safety & Compliance: Maintain food safety program and lead annual audits.
• Operational Coordination: Coordinate daily operations, rostering, leave management and service delivery.
• Quality & Environmental Services: Monitor cleaning standards and drive improvement.
• Administration & Resource Management: Oversee orders, stock, budgets and records.
• Stakeholder Engagement: Build relationships with residents, families and clinical teams.

Skills

Leadership experience

Communication skills

Time management

Customer service

Teamwork

Multidisciplinary collaboration

Education

Hospitality qualification or health industry experience

Accredited Food Safety Supervisor

Job description

Team Leader - Aged Care Support Services

Job No:WDHS2121

Team Leader - Aged Care Support Services

• Full Time Opportunity
• $86,717 including Superannuation + Salary Packaging Benefits
• Lead a dedicated support services team within a welcoming rural aged care community

Lead the services that make a real difference every day

Western District Health Service is seeking an enthusiastic and capable Team Leader - Aged Care Support Services to join our team at Coleraine Campus.

This rewarding leadership role is responsible for coordinating and supporting a range of essential services including food services, hotel services, linen, environmental cleaning and waste management. Working within a predominantly residential aged care environment that also provides acute services, you will play a vital role in ensuring residents, consumers and visitors experience high-quality service, excellent meals and a safe, welcoming environment.

This position combines operational leadership, administration and hands‑on team support, making it an excellent opportunity for an experienced hospitality, environmental services or support services professional looking to advance their leadership career in healthcare.

Relocating? We'll Help You Settle In

We understand that relocating for work is a significant decision, and we're committed to helping make the transition as smooth as possible.

Coleraine offers the opportunity to build a rewarding career while enjoying the benefits of rural living. With affordable housing, a welcoming community and easy access to some of Victoria's most beautiful natural attractions, it's a place where you can truly feel at home.

To support your move, successful applicants relocating to the region may have access to:

• Short-term shared accommodation to assist with your transition to the region
• Assistance connecting with local real estate agents and long-term rental opportunities
• Support to build local connections through community groups, sporting clubs and social networks
• Guidance and assistance as you settle into your new role and community
• A welcoming and supportive team committed to helping you succeed both professionally and personally

Please note that accommodation support is offered as short-term shared accommodation only and is subject to availability.

Enjoy a relaxed pace of life, shorter commutes, strong community connections and the opportunity to experience the very best of regional Victoria while making a meaningful difference in the lives of local residents and consumers.

To explore the region, visit: https://wdhs.net/v2/home/careers/community-information/

What You'll Be Doing

Leadership & Team Management

Lead, supervise and support the Food Services, Hotel Services, Linen and Environmental Services teams, fostering a positive culture focused on service excellence, safety and teamwork.

Food Safety & Compliance

Maintain the Coleraine Food Safety Program and lead the team through annual food safety audits, ensuring compliance with Class 1 food premises requirements and food safety regulations.

Operational Coordination

Coordinate daily support services operations across the campus including workforce planning, rostering, leave management and service delivery requirements.

Quality & Environmental Services

Monitor environmental cleaning standards, conduct audits and implement continuous improvement initiatives that contribute to a safe and welcoming environment.

Administration & Resource Management

Oversee ordering, stock control, budgets, operational systems, electronic menu management and record keeping processes to support efficient operations.

Stakeholder Engagement

Build positive working relationships with residents, consumers, families, clinical teams, campus leadership and support service colleagues to ensure exceptional service delivery.

What You Bring

• Demonstrated leadership experience and the ability to support and develop teams
• Accredited Food Safety Supervisor certification or willingness to obtain
• Relevant hospitality qualification or equivalent health industry experience
• Experience in food services, hospitality, environmental services, aged care or healthcare settings
• Strong communication and interpersonal skills
• Sound organisational, rostering and time management abilities
• Experience managing operational processes, stock control and budgets
• Commitment to customer service and person‑centred care
• Ability to work collaboratively within a multidisciplinary environment

Why Join Western District Health Service?

About Us

At Western District Health Service, we are committed to delivering high-quality, person‑centred healthcare to communities across the Southern Grampians and Glenelg regions.

Working within our Coleraine Campus, you'll join an organisation known for its strong community connections, collaborative culture and commitment to excellence in care and service delivery.

We are proud to foster a diverse, inclusive and accessible workplace guided by our values of Integrity, Innovation, Collaboration, Accountability, Respect and Empathy.

What We Offer

• Salary packaging benefits
• Generous leave accruals
• Professional development and leadership opportunities
• Relocation support, including access to short-term shared accommodation (subject to availability)
• Support connecting with long-term housing opportunities
• Supportive and collaborative workplace culture
• Opportunity to lead and influence essential support services
• Meaningful work within a respected rural health service
• Excellent work‑life balance in a welcoming regional community

Interested?

For more information, view the Position Description: Link

For a confidential discussion, contact Stuart Thomson on Phone: [phone] Email: [e-mail] or Alma Evans on [e-mail]

Western District Health Service is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued and respected.

We encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.

If you require support or adjustments during the recruitment process, please contact our People & Capability team on [e-mail] we’re here to ensure you can participate fully and comfortably.

Successful applicants will be required to hold or obtain the relevant mandatory checks and meet WDHS compliance requirements as a condition of employment.