Team Leader

Card Factory; York; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading retailer in greeting cards and gifts is seeking a Team Leader to join their family. This role involves supporting the Store Manager and leading teams to ensure high standards of customer service. The ideal candidate should be passionate about customer experiences, possess strong leadership qualities, and have a commercially minded approach. The opportunity includes various benefits and prospects for personal growth within a vibrant retail environment.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to learning and development resources

Discounts across numerous UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers' life moments.
• Demonstrates strong leadership skills.
• Comfortable reviewing store performance data.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams in the absence of the Store Manager.
• Ensure high standards and exceptional customer service.

Skills

Customer-centric

Leadership

Engaging

Commercially minded

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered around excellent customer service. You will lead store teams in the absence of the Store Manager and ensure high standards and exceptional service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package & Company Information

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omni-channel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer a range of benefits to support your well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support (including Financial Education Tools and Salary Advance)
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development resources
• Discounts across numerous UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If this describes you and your career goals, apply now.

We reserve the right to close this vacancy early once sufficient applications are received. We recommend applying promptly to avoid missing out, as applications are reviewed regularly.

Location: Monks Cross Shopping Park, York, United Kingdom