Team Leader

Venture Hotels; Yeovil; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pension contribution

Career development and apprenticeship

33% staff discount on brands

15% family discount on brands

Employee assistance program

Enhanced maternity/paternity policies

Menopause-friendly employer

50% staff discount at Greene King Inns

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts (e.g., up to 30% at 3

Job summary

Venture Hotels is seeking a proactive Team Leader to guide our front-of-house team during busy shifts. You’ll ensure service excellence, mentor staff, and maintain a welcoming atmosphere for guests.

You will deputise for management when needed, coordinate tasks to keep the shift running like clockwork, and help maintain safety and standards in the bar area. This role centers on delivering memorable customer experiences and team collaboration.

Qualifications

• Proven experience leading hospitality teams during busy shifts.
• Strong customer service mindset and guest satisfaction focus.
• Ability to manage and motivate a team under pressure.

Responsibilities

• Lead the team during shifts and ensure smooth operation.
• Maintain high service standards and guest satisfaction.
• Deputise for management and resolve issues as they arise.
• Ensure bar area is safe, legal, clean and well-organized.

Skills

Team leadership

Customer service

Shift coordination

Problem solving

Job description

As a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy. Qualifications As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
  A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
  We're called Venture Hotels for a reason: We're pioneers! And we thrive on originality. As Greene King's ventures arm, we're here to push boundaries. And we're driven by a team that sees every day as an opportunity to go beyond the ordinary.The result: hotels with a unique sense of place that locals can feel proud of.
• You’ll receive a competitive salary, pension contribution as well as:
• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…