Team Leader

Greene King; Norwich; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

33% discount on food and drink

50% discount at Greene King Inns

Refer a friend bonuses

Wagestream access

Retail discounts

Job summary

A leading pub chain in Norwich is seeking a Team Leader to ensure smooth operations and deliver exceptional customer service. You will lead your team to maintain high standards, resolve issues, and create memorable experiences for our customers. The ideal candidate should possess strong leadership skills and the ability to think on their feet in a busy environment. This role offers competitive pay and various employee benefits including discounts and career advancement opportunities.

Qualifications

• Ability to lead a team and ensure smooth operation during shifts.
• Experience in providing outstanding customer service.
• Capacity to resolve issues independently in management's absence.

Responsibilities

• Lead and coordinate the team during busy shifts.
• Ensure customers receive a memorable experience.
• Maintain safety, legal standards, and cleanliness in the bar.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with quickly and safely.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.

Skills

Team leadership

Customer service

Problem-solving

Attention to detail

Job description

As a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
  A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.

Benefits

• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
  Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.
• You receive a competitive salary, pension contribution as well as:
• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…