Team Leader

Greene King; Birdlip; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Training and development

33% discount for employees

50% discount at Greene King Inns

Employee assistance program

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

A leading hospitality group in the UK seeks a Team Leader to oversee team operations and ensure excellent customer service. The role requires leading by example, maintaining high standards, and managing shift activities effectively. Successful candidates will have a passion for providing memorable customer experiences and a strong teamwork ethic. The company offers competitive salary, pension contributions, discounts, and career development opportunities, plus unique perks for employees.

Qualifications

• Experience in a team leadership role in hospitality is preferred.
• Ability to resolve issues and manage shifts effectively.
• Capacity to deliver excellent customer service consistently.

Responsibilities

• Lead the team during shifts to ensure high standards.
• Make sure the bar maintains safety, legality, and cleanliness.
• Provide memorable customer experiences.

Skills

Attention to detail

Customer service

Teamwork

Adaptability

Job description

Company Description

We’re called Venture Hotels for a reason: We’re pioneers! And we thrive on originality. As Greene King’s ventures arm, we’re here to push boundaries. And we’re driven by a team that sees every day as an opportunity to go beyond the ordinary.The result: hotels with a unique sense of place that locals can feel proud of.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Job Location