Team Leader

Greene King; Huntingdon; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Career development opportunities

33% discount for employees

Employee assistance program

50% discount at Greene King Inns

Referral bonus up to £1,500

Wagestream access

Retail discounts up to 30%

Job summary

Greene King in Huntingdon is looking for a Team Leader to oversee the team during shifts, ensuring high service standards and customer satisfaction. You'll lead by example while coordinating team activities and managing any challenges that arise.

The ideal candidate should have a strong customer service background, a keen eye for detail, and a positive, can-do attitude. Greene King offers ample career development opportunities through its well-known brands.

Qualifications

• Experience in a customer-facing role to provide a memorable experience.
• Ability to supervise in management's absence.
• Skills in organizing team activities during busy shifts.

Responsibilities

• Lead the team and ensure smooth shift operations.
• Maintain high standards of service and cleanliness.
• Handle any arising issues efficiently and safely.

Skills

Customer service

Team coordination

Problem-solving

Attention to detail

Positive attitude

Job description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Company Description

We’re called Venture Hotels for a reason: We’re pioneers! And we thrive on originality. As Greene King’s ventures arm, we’re here to push boundaries. And we’re driven by a team that sees every day as an opportunity to go beyond the ordinary. The result: hotels with a unique sense of place that locals can feel proud of.

Additional Information

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What You’ll Bring

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.