Deputy Team Leader

Victim Support; Ebbw Vale; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Flexible Working Options

Generous Annual Leave

Pension Plan

Career Development

Job summary

Victim Support is seeking a Deputy Team Leader to join our Witness Service in a part-time capacity (18.75 hours per week) across England and Wales. You will help coordinate and maintain high-quality support for witnesses within busy court environments, supporting the Team Leader, volunteers, and the wider service to ensure timely, compassionate assistance throughout the justice journey.

You will work in a fast-paced setting with strong communication and data-handling skills, focusing on

Qualifications

• You thrive in fast-paced environments and have strong communication skills.
• You handle data confidently and accurately to inform decisions.

Responsibilities

• Coordinate witness support within court environments and ensure timely referrals.
• Support the Team Leader and volunteers to maintain quality Witness Service provision.
• Monitor performance, case allocation, and KPI reporting.

Skills

Strong communication

Data handling

Job description

We have an exciting opportunity for a Deputy Team Leader to join the team on a part time basis at 18.75 hours a week.

You will help coordinate and maintain excellent support for witnesses within busy Court environments and will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we’d love to hear from you.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Deputy Team Leader, youwill support the delivery of the Witness Service within the court environment, through daily witness case allocation ensuring witnesses receive timely needs and risk assessments, support and appropriate referrals to other services whilst assuring the quality of the Witness Service provision.

You will work collaboratively with Team Leaders, volunteers and the wider Court team to maintain quality support for witnesses.

You will focus on performance, including case allocation, auditing cases and collating local service performance reports, measuring KPIs and quality compliance.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.