Team Leader

Costa; Tees Valley; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

£13 per hour

Discount on drinks and food on shift

Costa Employee Discount Card

Employee Assistance Programme

Refer a Friend Scheme

Company Pension

Costa Foundation fundraising

Job summary

Costa Middlehaven Store is seeking a Team Leader to oversee daily operations and support a busy team in Middlesbrough. You’ll help deliver memorable customer experiences while guiding colleagues on shift and upholding Costa’s standards.

You’ll also manage stock, safety procedures, and store marketing tasks, while training new Baristas and fostering teamwork. A passion for coffee and excellent service is essential.

Qualifications

• Experience leading a team in a busy café or retail environment.
• Reliable and punctual with shift-opening/closing responsibilities.
• A passion for coffee and guest service.
• Willingness to learn and take initiative.
• Strong communication and teamwork.

Responsibilities

• Lead shifts to support colleagues in delivering unbeatable experiences.
• Assist with stock maintenance and store operations.
• Support health & safety compliance and store marketing activities.
• Train and accredit new Baristas.
• Drive high standards in product quality and service.

Skills

Team leadership

Reliability

Customer service

Flexibility

Food & beverage knowledge

Job description

• Costa Middlehaven Drive Thru, Middlehaven Gateway Retail Park, Middlesbrough, TS36RS, UK

Here at Cuppacoff we are a large diverse organisation that operates a broad range of hospitality franchises across the UK. We aspire to be the best of the best and reflect this in our teams across the country.

One of our franchises is Costa Coffee, we want to join them in their mission to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. If you’re an aspiring Store Manager ready to head up a team, this could be the perfect role for you.

A bit about the role

As a Team Leader, you’ll have your first taste of leadership responsibility, accountability and autonomy. You’ll get involved with day-to-day operations, stock maintenance, health & safety, store marketing and other tasty activities. And every day, you’ll be dedicated to creating uplifting experiences for our customers and inspire your team to keep customer service at the heart of everything they do.

• Taking the lead on shifts to support your colleagues in delivering unbeatable experiences
• Making the most of people’s talents they’re in the right place to maximise sales
• Training and accrediting new Baristas
• Getting familiar with new recipes and ranges, and sharing the exciting news with the team
• Driving high standards every time, whether that’s through the quality of an espresso or monthly coffee excellence scores
• Becoming a brand ambassador and helping us shine.

A passion for coffee and people is just the start of what we’re looking for. What else makes a great Team Leader?

• Reliability to open and close the store safely and on time
• Team leadership experience in a buzzing environment
• Ability to take on shared responsibility whilst on shift and support team members
• A love of turning knowledge and know-how into hot ideas to help your store succeed
• Willingness to learn and be bold, brave and action-orientated
• Flexible approach and can-do attitude, as each day offers exciting new challenges.

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

• £13 per hour
• Great Opportunities to develop yourself and progress your career
• Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks
• Costa Employee Discount Card – 25% off food & drinks in any Costa store when you’re not working
• Employee Assistance Programme
• Refer a Friend Scheme
• Company Pension
• Opportunity to impact your local community by getting involved

And if this isn’t enough, you’ll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.

At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. We’re the No. 1 coffee brand in the UK for the 14th year in a row. Here, you’ll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.

At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.

For any reasonable adjustments and general queries please contact [e-mail]

*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.

Location

Costa Middlehaven Drive Thru
Middlehaven Gateway Retail Park
Middlesbrough
TS36RS
UK

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”

• Costa Middlehaven Drive Thru, Middlehaven Gateway Retail Park, Middlesbrough, TS36RS, UK