Team Leader

Costa; Newport; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£13.07 per hour

Food & drink discounts on shift

Costa Employee Discount Card – 25% off

Refer a Friend Scheme

Employee Assistance Programme

Employee Recognition Scheme

Job summary

Costa Coffee is seeking a Team Leader in Newport to drive daily store performance and lead a frontline team. This role focuses on delivering excellent customer service, managing shifts, and maintaining Costa’s high standards of quality and hospitality.

You will train Baristas, supervise store operations, and contribute to creating a welcoming, efficient environment for customers and colleagues alike. Benefits include a strong discount and career progression opportunities.

Qualifications

• Experience leading a team in a fast-paced retail or hospitality environment.
• Strong communication and people management skills.
• Customer-focused with a passion for great service.

Responsibilities

• Create smooth shifts and roster planning to keep busy periods under control.
• Train and accredit new Baristas, ensuring consistent service standards.
• Drive team performance and morale by setting clear goals and feedback loops.
• Contribute to menu and service improvements.
• Maintain high standards in espresso quality and store cleanliness.

Skills

Team leadership

Job description

• 32 High Street, Newport, Shropshire, Tf10 7AQ, UK

At Costa Coffee, we are what we craft. It’s about blending beans with dedication, serving up memorable moments, and proudly making greatness every day.

And as a Team Leader, you can too.

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• £13.07 per hour (37.5 hrs)


• Great Opportunities to develop yourself and progress your career


• Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks


• Costa Employee Discount Card – 25% off food & drinks in any Costa store when you’re not working


• Refer a Friend Scheme


• Employee Assistance Programme


• Employee Recognition Scheme

We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

Being a Team Leader means so much more than leading (even though that’s still pretty important). It’s your chance to step up to the plate – which means you’ll be:

• Creating smooth shifts even in busy periods


• Training and accrediting new Baristas


• Stirring up success for yourself and your team


• Crafting new recipes to energise your team


• Keeping standards high, from excellent espressos to monthly coffee excellence scores

We’re interested in your unique ingredients:

• An example setter, someone we can put our trust in to keep everything running smoothly


• A leader, ready to take on new responsibilities within the team


• A learner, who can turn their knowledge into steaming hot ideas

At Costa Coffee, our values are at the heart of everything we do. Built on Discipline, Passion, Warmth, Trust, and Courage, these values guide our actions and drive our success. We are proud to be the UK’s No.1 coffee brand for the 16th consecutive year — a reflection of our disciplined focus on delivering consistent quality and exceptional service.

When you join us, you become part of a genuine, passionate, and welcoming team committed to creating great experiences for our customers, supporting our communities, and working collaboratively with colleagues.

Gladius Holdings Ltd founded in 2000, is the largest Costa Coffee franchise in the West Midlands, proudly operating 39 stores, including four Drive-Thru locations. We are also home to the 2023 Franchise Store of the Year, chosen from over 750 stores nationwide, highlighting our commitment to excellence and community.

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK at the time of application.

For any reasonable adjustments and general queries please contact [e-mail]

*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.*

Location

32 High Street
Newport
Shropshire
Tf10 7AQ
UK

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”

• 32 High Street, Newport, Shropshire, Tf10 7AQ, UK