Store Manager

Costa; East Grinstead; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary Package

Yearly managerial performance bonus

Staff discount and free drinks while工作

Full structured training

Company Pension

28 day holiday package

Refer a friend £150 scheme

Lifestyle Card discounts

Recognition awards

Job summary

Costa Coffee in East Grinstead is seeking a Store Manager to lead from the front, own the store, and drive growth with your energy, experience and team. You’ll be responsible for stock, labour, customer service and brand standards, ensuring every customer leaves with Excellent Coffee and a smile.

You’ll recruit, train and develop your team, manage costs, safety and cash procedures, and work with the Area Manager to hit sales targets.

Qualifications

• Experience leading a store team and inspiring excellence.
• Commercial mind with ability to plan ahead and maximise sales.
• Brand ambassador maintaining Costa standards and customer focus.
• Ambitious and adaptable with leadership potential.
• Thrives under pressure, able to execute fast and accurately.

Responsibilities

• Create the perfect space for customers to enjoy Costa coffee.
• Drum up fresh ideas to meet changing customer needs.
• Own controllable costs through stock, labour, and training management.
• Inspire and develop the team to reach their potential.
• Lead hiring, training, and ensure high service standards.

Skills

Store leadership

Team coaching

Cost management

Customer service

Brand standards

Tools

My Costa Learning

Job description

• Costa Coffee, 32 London Rd, East Grinstead, RH19 1AG, UK

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. And you’ll be leading from the front, taking your store to new heights with your experience, resourcefulness and wonderful team. It’s going to be a thrilling ride.

A bit about the role

Everything – and we mean everything – is yours. The store, stock, standards, team, labour, customers and coffee, coffee, coffee. It’s all yours to own and grow. So go ahead and make it your own.

• Creating the perfect space for customers to kick back with our coffee
• Drumming up fresh ideas that meet customers’ ever-changing wants and needs
• Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition
• Inspiring your team to get buzzed about the business
• Training and developing your team to reach their full potential

A passion for coffee and people is just the start of what we’re looking for. What else makes a great Store Manager?

• Experience in leading a store team and inspiring them to strive for excellence
• A commercial mind with the ability to think ahead and see the bigger picture, maximising every sales opportunity
• A brand ambassador who ensures attention to brand standards
• An ambitious character who wants to be part of our growth journey
• Ability to thrive under pressure and execute at pace
• Experience of managing, coaching and developing team members – they could be our future leaders
• A hands-on, approachable leader with excellent communication skills and a passion for delivering exceptional customer service.
• Reliable, adaptable, and ready to step in wherever needed, with a professional appearance and flexible approach to shift patterns.

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

• Competitive Salary Package
• Yearly managerial performance bonus scheme
• 50% Staff discount and a Free Core Drink whilst working, 25% off all Costa Coffee stores (discount card)
• Full, structured training including Barista, Brand Standards, Compliance, Food Safety Level 2, Leadership & Management, Step Up Progression Program
• We love to internally promote our staff so they grow with us, creating a long term career path
• Company Pension
• 28 day holiday Package (Including Bank Holidays)
• Refer a friend scheme and receive £150 per candidate (T&C’s apply)
• 20% off Goldex Staycations on Thanet Coast (for 2 or more nights)
• Opportunity to volunteer for the Goldex and Costa Foundation
• Access to a range of local and national discounts with The Life Style Card
• Recognition opportunities: Hampers for Workiversary’s, Store of the Month, Customer Feedback Award and Achievement Awards.
• As a Store Manager, your main goal is to take full responsibility for running your store successfully. You’ll lead by example, making sure every customer receives Excellent Coffee with a Smile and great service every time.
• You’ll manage important day-to-day tasks like tracking sales, monitoring health and safety, and ensuring store targets are met. You’ll also handle cash procedures and keep the store secure and financially compliant.
• Creating a positive and supportive atmosphere for your team is key. You’ll help them grow by managing training, encouraging development, and using tools like My Costa Learning. You’ll also make sure rotas are planned ahead and there’s always the right coverage in-store.
• With support from your Area Manager, you’ll take the lead in hiring great team members and making sure everyone is trained to drive sales, upsell confidently, and maintain high standards.
• Finally, you’ll stay up-to-date with Costa and Goldex guidelines, keep all store documents in order, and stay in regular communication with your Line Manager and Head Office — especially for payroll, HR, maintenance, and banking.

At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. We’re the No. 1 coffee brand in the UK for the 14th year in a row. Here, you’ll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.

At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.

*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.

Location

Costa Coffee
32 London Rd
East Grinstead
RH19 1AG
UK

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”

• Costa Coffee, 32 London Rd, East Grinstead, RH19 1AG, UK