Team Leader

Train Work Live; Stansty; A distancia; GBP 29.000 - 32.000; Jornada completa

Descripción de la vacante

Betsi Cadwaladr University Health Board (BCUHB) North Wales is recruiting for a Band 4 Vaccination Service administrative post in Wrexham. The role provides senior admin support to the vaccination service, coordinates staff and rosters, and ensures efficient office systems and reporting.

The post involves supervising Vaccination Assistants, handling confidential information, coordinating with departments, and maintaining sickness and training processes within the Integrated Vaccination Service.

Formación

• Good level of education, English Language and Mathematics to GCSE or equivalent
• NVQ Level 4 Admin/Customer Care or equivalent
• Knowledge of IM&T systems or patient administration systems
• Knowledge of data protection and confidentiality
• Strong IT skills including Excel, Word and Outlook
• Vaccine handling training to be completed on appointment
• ILM Team Leading qualification or equivalent
• Knowledge of hospital administration systems
• Understanding of medical terminology

Responsabilidades

• Provide senior administrative support to the administration management team
• Manage day-to-day workload with limited supervision
• Coordinate with operational management to ensure efficient office systems
• Supervise Vaccination Assistants and support staff
• Create weekly rotas and manage cover for absences
• Manage departmental mailbox and inter-department coordination
• Monitor sickness absence and maintain records
• Assist with recruitment, induction and training
• Support performance reviews and PDRs
• Ensure efficient use of resources and adherence to policies
• Coordinate with pharmacy on vaccine availability and stock management

Conocimientos

Supervising staff

IT skills

Organisational skills

Communication skills

Confidential information handling

Educación

NVQ Level 4 Admin/Customer Care

GCSE English & Maths

ILM Team Leading qualification

Herramientas

Microsoft Office

Descripción del empleo

Main area Integrated Vaccine Service Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Working patterns may change to meet service requirements.) Job ref 050-AC292-1126

Employer Betsi Cadwaladr University Health Board Employer type NHS Site Plas Gororau Town Wrexham Salary £28,819 - £31,626 per annum Salary period Yearly Closing 17/11/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

The post holder will deal with daily departmental issues and provide senior administrative support to the administration management team. Ensuring appropriate reporting and action is taken and the relevant people informed. The post holder will work under the guidance of the Operational Management team to establish and take responsibility for office systems to ensure that the business of the area is undertaken in an efficient and effective manner. The post-holder is required to manage their day-to-day workload and use their initiative with limited supervision; this requires excellent judgement, organisational ability, communication skills and the ability to cope with working to tight and multiple deadlines.

The post contains a range of duties undertaken within procedural guidelines and work is frequently undertaken at the post holder’s own initiative. This role involves frequently dealing with confidential and sensitive information.

The post holder will be responsible for the support and supervision for the Vaccination Assistants, Higher Clerical Officers and Porter/Driver staff employed within the BCUHB Integrated Vaccination Service, assisting with informal sickness absence management, ESR, Care referrals, SitReps. Coordinate communication with colleagues and departments.

Main duties of the job

• Supervise Vaccination Assistants, HCOs and Porter/Driver staff, managing daily operations and communication.
• Create weekly rotas, adjust cover for absences and maintain service levels.
• Manage departmental mailbox and coordinate with colleagues and departments.
• Monitor sickness absence, conduct informal interviews and maintain accurate records.
• Support formal sickness processes and assist with recruitment, induction and training.
• Provide senior administrative support, resolve issues and maintain good team communication.
• Hold staff meetings, manage timesheets and support performance reviews and PDRs.
• Ensure efficient use of resources and adherence to policies.
• Coordinate with pharmacy on vaccine availability and manage stock, waste and distribution in WIS.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or

Person specification

Qualifications and Knowledge

• Good level of education, able to demonstrate English Language and Mathematics to GCSE or equivalent level
• Required to hold NVQ Level 4 Admin/Customer Care or any other level 4 NVQ qualification relevant to the post or equivalent experience
• Knowledge of IM&T systems, or other patient administration systems or experience using databases
• Knowledge of data protection and confidentiality
• Strong IT skills in relation to Microsoft Packages including Excel, Word and Outlook
• Cold chain management training – to be completed upon appointment to post (if required)
• Vaccine handling training – to be completed upon appointment to post (if required)
• ILM Team Leading qualification or equivalent qualification or experience
• Knowledge of Hospital administration systems
• Understanding of basic medical terminology
• Qualification in Admin/Customer Care
• Understanding the aims and objectives of the Modernisation Agenda
• Understanding of the reporting structure in terms of supervision where required

Experience

• Previous office experience
• Handling of patient information
• Previous NHS experience
• Experience of vaccine handling
• Cold-chain management

Skills and Attributes

• Previous experience of supervising and managing staff
• Able to use electronic information systems
• Accurate VDU and keyboard skills
• Experience using Microsoft Office packages and databases
• Able to record information accurately
• Organisation – ability to manage diaries, set up filing systems, work to strict deadlines and prioritise tasks
• Previous experience of communicating confidential information
• Communicate clearly and sensitively over the telephone, in person and by letter
• Excellent communication skills with all stakeholders
• Able to work independently but also as an effective team player
• Knowledge of patient confidentiality
• Previous experience using the hospital WPAS or similar system.
• Experience in managing clinic diaries/appointment schedules
• Previous clerical experience
• Awareness of Patient Confidentiality
• Preparing and developing presentations
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Other

• Able to work under own initiative whilst understanding the need to seek advice from seniors as necessary.
• Willing to demonstrate ongoing study both formal and informal to ensure practice and knowledge are up to date.
• Ability to travel between sites in a reasonable timeframe across North Wales as required
• Be prepared to work flexible hours
• Satisfactory Standard DBS clearance including an Adults and Childrens Barred List check

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.