Team Leader

Card Factory; Skegness; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading retailer as a Team Leader, where you will drive store success and enhance customer experiences. You will support the Store Manager and lead teams to maintain high standards of service while enjoying various benefits and opportunities for growth.

Benefits

25% colleague discount

Financial wellbeing support

Seasonal incentive schemes

Opportunities for retail apprenticeships

Access to learning resources

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Strong leadership skills and a positive approach.
• Comfortable reviewing store performance data.

Responsibilities

• Support Store Manager in achieving commercial goals.
• Lead store teams in the absence of the Store Manager.
• Ensure delivery of high standards and exceptional service.

Skills

Leadership

Customer Service

Commercial Awareness

Teamwork

Job description

Role Responsibilities

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on putting the customer first. You will lead our store teams in the absence of the Store Manager and ensure delivery of high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package and Company Information

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy focused on becoming a true omni-channel retailer, with significant investment in our colleagues and opportunities to grow in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support, including education tools and salary advances
• Seasonal incentive schemes
• Opportunities to apply for retail apprenticeships
• Access to learning and development resources
• Discounts across numerous UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If you are interested, please apply now. We reserve the right to close the vacancy early once sufficient applications are received.