Team Leader

Pasta Evangelists

North East

On-site

GBP 19,286 - 20,664

Full time

14 days+

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Benefits offered by this job

Monthly bonus based on site performance

Free Pasta Evangelists products

Cycle to work scheme

Development Opportunities

Job summary

A leading food service provider in Newcastle is seeking a Mid-Senior Level Kitchen Manager to oversee daily operations, manage staff training, and ensure outstanding customer service. The ideal candidate has extensive experience in fast-paced kitchen environments and is detail-oriented. Join a dynamic team and enjoy competitive pay with bonuses and development opportunities.

Qualifications

Experience managing diverse teams in a kitchen environment.
Ability to communicate clearly with team members and customers.
Strong focus on customer experience and product quality.

Responsibilities

Oversee daily operations of the kitchen.
Manage team training and development.
Ensure compliance with health and safety regulations.
Maximise kitchen profitability and manage costs.
Handle customer complaints according to policy.

Skills

Fast-paced kitchen experience

Customer-focused

Team management

Problem-solving

Attention to detail

Job description

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Department: Takeaway

Location: Cloud Kitchen - Newcastle

Department: Takeaway

Location: Cloud Kitchen - Newcastle

Compensation: £14.00 - £15.00 / hour

Description

Manages the day to day aspect of the Pasta Evangelists Kitchen. Oversees all aspects of the Pasta Evangelists business through creating a culture to be proud of, making sure that Food/Health and Safety regulations are complied, coaching and supporting, motivating and engaging all employees. Has responsibility for achieving above average results.

Opening hours: from 10.00am to 2.00am from Monday to Sunday

What you\'ll do at Pasta Evangelists

Attend meetings when required.
Embrace and embed new changes in PE systems and processes.
Training the new starters according to the company guidelines.
Coaching and supporting team members in their development. Highlights high performing individuals.
Track team absences and report them to your Area Manager/Deputy Area Manager.
Make sure all statutory and company Health, Safety and Food Hygiene regulations are complied and take corrective actions if required.
Help to create a customer focused environment.
Manage and report all customer complaints (including the food poisoning and Foreign body allegation) in line with company policy.
Implement the lead from the front mindset and set a clear example of Product quality for all to follow.
Consistently seek to maximise the products available at all times, increasing sales and customer satisfaction.
Clear communication of Sales Goals, striving to consistently exceed sales targets.
Train the team on all new products enabling them to drive sales.
Maximise the profitability of the Kitchen by understanding and controlling all kitchen costs (e.g. labour, food).
Review all daily paperwork to ensure compliance and report to the Area Manager/Deputy Area Manager where necessary.

Who you are

You’ve worked in a fast-paced kitchen or food retail environment before and understand how priorities can quickly change.
You have experience of managing a diverse workforce.
You are customer-focused, and enjoy interacting with customers.
You don’t turn a blind eye to issues….. you jump on them and have a desire to solve them!
You have a strong desire to fight for the product quality and will go the extra mile to deliver a strong customer experience.
You are hugely detailed oriented and don’t ever cut corners
You love working in a team and helping to manage other chefs in the kitchen!
You can clearly communicate both verbally and in writing
... A pasta lover!

What we can offer