Team Leader

Europcar Group; Manchester; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Fully electric company car with on‑sit

Uncapped bonus potential and earnings

6 weeks holiday to start

Free on-site car parking

Pension and life insurance

Maternity/Adoption leave (subject to)

Discounted car hire rates

EE mobile discounts

Hotel discounts through Accor

Cycle2Work

Free annual eye tests

BUPA legal and support service

Career progression

Job summary

Europcar Mobility Group in Manchester is seeking a Team Leader to oversee frontline staff interactions, coach the team, and drive branch profitability in a high-volume operation. You will manage customer relationships, lead staff training, and contribute to financial reporting and targets.

The role emphasizes service-based leadership, staff development, and close collaboration with management to maximise sales and service excellence at Manchester Airport.

Qualifications

• A full, valid clean driving licence with at least 4 years' driving experience.
• Experience managing customer contact, employee relations, and P&L reviews.
• Excellent communication and rapport-building skills.
• Proven leadership track record in team-based environments.
• Ability to attract, evaluate, coach and develop staff.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Manage staff performance and build effective teams to achieve sales objectives.
• Maximise incremental sales through effective training and staff development.
• Daily communication with staff providing recognition and constructive redirection.
• Provide continuous training and education daily.
• Maintain accurate sales reports.
• Work closely with management and department leaders.

Skills

Leadership

Customer service

Communication

Team building

Budgeting & P&L

Staff coaching

Tools

Microsoft Office

Job description

## Team LeaderApplyremote type: Fully on premiselocations: Manchestertime type: Full timeposted on: Posted Todayjob requisition id: JR114373**Europcar Mobility Group**At **Europcar Mobility Group**, our purpose is to help to change the way you move. We are guided by our core values: *We are happy to help*, *We embrace change*, *We take responsibility*, *We act with respect* and *We move as one*. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.**Job Description**We are looking for a Team Leader to join our team at Manchester AirportAs a Team Leader you will handle every aspect of client-interaction, from relationship management to the direct coaching of staff. This is an exciting opportunity to join a company experiencing growth that offers a great culture and excellent compensation including sales bonuses for achieving branch targets, a company car and additional benefits. **Benefits:*** Competitive Basic Salary* Provision of a fully electric company car with on site charging *(subject to availability)** Exceptional commission scheme - uncapped bonus potential with on target earnings at xx.* Starting on 6 weeks holiday (including bank holidays), increasing with length of service* Free on site car parking?* Pension and a life insurance scheme* Enhanced Maternity and Adoption Leave *(subject to service and earning qualifications)** Discounted car hire rates across our network* 20% discount on EE mobile phone contracts\** Discounted hotel rates through the Accor Group after 12 months service\** Cycle2Work\** Free annual eye tests* Confidential legal and support service through BUPA* Career progression and development*\*forms part of current non contractual benefit offering***Role Summary**Responsible for frontline staff training and development and overall profitability of a high volume branch. Primary responsibilities include but are not limited to the following:* Service based leadership* Staff training, development and corrective action* Sales and financial reporting**Responsibilities:*** Manage staff performance and build effective teams to achieve sales objectives* Maximise incremental sales through effective training and staff development* Daily communication with staff providing recognition and constructive redirection* Provide continuous training and education daily* Maintain accurate sales reports* Work closely with management and department leaders**Job Requirements:*** A full, valid clean driving licence, with a minimum of 4 years driving experience is required* Management of direct customer contact, employee relations, budget and P&L review* Ability to exercise sound judgment and make prudent decisions* Excellent communication skills with ability to build rapport across the organisation with peers, staff and management, both written and verbal* Strong team-oriented leadership skills and proven track record in a leadership role* Ability to attract, evaluate, coach, and advance staff to create an effective team* Working knowledge Microsoft Office, including Excel, Word, Power PointIf you believe you have what it takes to become a successful Team Leader within Europcar, then please apply today!