Team Leader

Card Factory; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team at a leading greeting card retailer where you will play a crucial role in enhancing customer experiences and driving operational success. As a Team Leader, you will support the Store Manager in achieving commercial goals while fostering a customer-centric culture. Your leadership will inspire the store team to maintain high standards and deliver exceptional service every day. With a strong focus on personal and professional development, this role offers genuine prospects for career growth in a fast-paced and rewarding environment. If you are passionate about celebrating life's moments and leading a team to success, this opportunity is perfect for you.

Benefits

25% Colleague Discount

Financial Education Tools

Salary Advance

Seasonal Incentive Schemes

Retail Apprenticeships

Blended Learning and Development

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Passionate about customer experience and operational excellence.
• Demonstrate good leadership skills and a positive approach.

Responsibilities

• Support Store Manager in delivering commercial growth.
• Lead store teams to deliver great standards and exceptional service.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Data Review

Teamwork

Job description

Please note this role is a fixed term contract.

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.

With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.

The Ideal Candidate

• You will be as passionate about celebrating our customers’ life moments as we are.
• Customer centric with a passion for driving excellent service.
• Demonstrate good leadership skills.
• Positive forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

• 25% Card Factory colleague discount in-store and online
• Financial Wellbeing Support
  • Financial Education Tools
  • Salary Advance
• Seasonal incentive schemes
• Opportunity to apply for Retail Apprenticeships
• Access to blended learning and development content
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.

Location: Cheetham Hill Road, Manchester, Fort Shopping Park, Manchester, United Kingdom