On Board Standards Team Leader

SSP UK & Ireland; Manchester; On-site; Full time

Job summary

Join a leading catering provider as an On Board Standards Team Leader, overseeing customer service and team performance on Trans Pennine Express. Enjoy full-time hours with rotational shifts and numerous employee benefits, including discounts and growth opportunities.

Benefits

Employee Discounts

Discounts during work hours

Friends and Family App

Learn while you Earn

Internal Growth Opportunities

Health and Wellbeing Support

Financial Support

Referral Rewards

Holiday Allowance

Travel and Leisure Pass

Qualifications

• Must be 18 years or older.
• Support Onboard Standards Manager.

Responsibilities

• Coach the On Board Team to deliver high customer service.
• Ensure compliance with Health & Safety / Food Hygiene Regulations.
• Liaise with peers within Rail Gourmet.

Skills

Coaching

Customer Service

People Management

Job description

Join Rail Gourmet - Catered to You and Your Career!

Rail Gourmet UK is seeking a motivated individual to join our team as a On Board Standards Team Leader for Trans Pennine Express (TPE) at Manchester & Sheffield.

Pay Rate: £15.04 per hour.

Hours: Full Time.

Shifts: Rotational shifts between 6am and 10:30pm, including weekends.

Applicants must be 18 years or older due to certain responsibilities within the role.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

• Support Onboard Standards Manager by coaching the On Board Team to deliver high customer service levels and meet sales targets.
• Support staff engagement through effective people management.
• Ensure strict compliance with Health & Safety / Food Hygiene Regulations.
• Liaise with peers within Rail Gourmet.

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Employee Discounts: Up to 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust, etc.
• Discounts during work hours: Up to 75% off on SSP brands.
• Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units. (T&C apply)
• Learn while you Earn: Access to training, apprenticeships, and development programs.
• Internal Growth Opportunities: 70% of our managers are promoted internally.
• ########### App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Culture: We value diversity and offer support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay, Advance earned pay, and up to £5000 loans repaid through salary.
• Referral Rewards: £400 for successful referrals.
• Holiday Allowance: 28 days pro-rata, including Bank Holidays.
• Rewards & Recognition: RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.

Feel like you could belong at Rail Gourmet? Apply now and start your journey as a On Board Standards Team Leader.

Rail Gourmet is proud to be an equal-opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.