Team Leader

Mountain Warehouse; London; On-site; GBP 15,081 - 21,479; Full time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount

28 days annual leave

Access to Employee Assistance Programme

Generous Colleague Referral Incentive

Job summary

A well-known retail chain in London is seeking a confident Team Leader to foster a collaborative team environment and ensure exceptional customer service. You will oversee daily operations and drive sales performance while developing your team. The ideal candidate has strong leadership skills and experience in retail. Competitive salary with benefits including a monthly bonus scheme and generous discounts.

Qualifications

• Passionate about delivering outstanding customer service.
• Confident and reliable motivator with a talent for inspiring others.
• Experienced in all areas of retail from stock control to visual merchandising.
• Strong communicator who can engage at all levels.

Responsibilities

• Foster a collaborative and supportive team environment.
• Uphold impeccable shop floor standards.
• Oversee daily store operations for smooth workflows.
• Set standards for exceptional customer service.

Skills

Customer service excellence

Motivational leadership

Team development

Strong communication

Problem-solving

Job description

Overview

Join to apply for the Team Leader role at .

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

Application Deadline: 13 September 2025

Department: UK Retail

Location: Putney Exchange (PTY)

Compensation: £13.27 / hour

Key Responsibilities

• Leadership & Team Development: Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Leadership & Team Development: Drive continuous growth by coaching, training, and mentoring your team.
• Leadership & Team Development: Keep your team informed and engaged through clear, open communication.
• Leadership & Team Development: Empower your team with up-to-date product knowledge to meet customer needs confidently.
• Operational Excellence: Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Operational Excellence: Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Operational Excellence: Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Operational Excellence: Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
• Sales & Performance: Motivate your team to meet and exceed sales targets and KPIs.
• Sales & Performance: Identify growth opportunities for team members and suggest strategies for their development.
• Customer Experience: Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Customer Experience: Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Customer Experience: Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Customer Experience: Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

What we are looking for

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

Benefits

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!