Team Leader

Mountain Warehouse; Brighton; On-site; GBP 15,081 - 21,479; Full time

Benefits offered by this job

Monthly bonus scheme

50% colleague discount

28 days annual leave

Access to Employee Assistance Programme

Generous colleague referral incentive

Auto-enrolment pension scheme

Length of service awards

Job summary

A leading outdoor retail company in Brighton is seeking a passionate Retail Leader to inspire and motivate the team in delivering exceptional customer service. The role includes overseeing daily operations, maintaining high store standards, and implementing effective coaching strategies. The successful candidate will be a confident communicator with a proven track record in retail and a strong focus on team development. Benefits include a performance bonus, colleague discount, and generous leave allowance.

Qualifications

• Passion for delivering outstanding customer service.
• Confident and reliable motivator.
• Experienced in retail operations.
• Strong communication skills.
• Proactive and results-driven.
• Approachable and trustworthy team player.

Responsibilities

• Drive team performance and achieve sales targets.
• Ensure impeccable shop floor standards.
• Lead daily store operations seamlessly.
• Resolve customer concerns promptly.
• Foster team collaboration and growth.

Skills

Customer service excellence

Team motivation

Retail experience

Communication skills

Problem-solving

Job description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

Details

Department: UK Retail
Location: Brighton (BTN)
Compensation: £13.27 / hour

Key Responsibilities

Leadership & Team Development

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance

• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

Desired Attributes

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

Benefits

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!