Team Leader

Change Grow Live

Liverpool

On-site

GBP 36,000 - 38,000

Full time

3 days ago
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Benefits offered by this job

25 days leave
Wellness Hour
Wellness Hub
Pension
Refer-a-Friend
Employee discounts
Career development

Job summary

Change Grow Live seeks a passionate Team Leader for HMP Liverpool to drive programmes, volunteering, peer mentoring and service user involvement. You will lead a multi-disciplinary team, develop a strong volunteering strategy and ensure co-produced services that improve outcomes for people in custody.

The role requires a degree or equivalent, significant leadership experience, safeguarding knowledge, and excellent communication.

Qualifications

  • Degree-level qualification or equivalent relevant experience.
  • Knowledge and experience of developing and leading health and social care services that demonstrate high performance and quality standards.
  • Significant experience of leading and managing teams.
  • Experience of volunteer coordination, programme delivery, peer mentoring or service user involvement initiatives.
  • Knowledge of current legislation relating to adults, safeguarding and best practice.
  • The ability to inspire, motivate and develop individuals and teams.
  • Excellent communication and interpersonal skills.
  • Strong organisational skills with the ability to manage competing priorities.
  • Proficiency in Microsoft Office applications, including Word, Excel and Outlook.

Responsibilities

  • Lead on programmes, volunteering, peer mentoring and service user involvement initiatives that make a real difference.
  • Recruit, train, support and develop a diverse volunteer workforce.
  • Provide operational line management to a team of staff, including supervision and performance management.
  • Develop and oversee a strong volunteering strategy and embed service user involvement in delivery.
  • Champion service user involvement and co-production, ensuring voices are heard and reflected in service design.
  • Work with National Volunteering Team and local management to embed best practice and continuous improvement.

Skills

Leadership experience
Volunteer coordination
Health & social care knowledge
Communication skills
MS Office
Safeguarding knowledge

Education

Degree-level qualification

Tools

Microsoft Office

Job description

Overview

HMP Liverpool Team Leader - Programmes, Volunteer and Service user involvement.

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our Team Leaders here at Change Grow Live play an integral role in ensuring an effective service provision for our service users by creating a focusedculture, engaging staff to provide an innovative and continually improving service and provide leadership, support, and development to a wide range of staff.

We have an exciting opportunity for a Prison Team Leader for our Programmes, Volunteer and Service user involvement Team to join our well established service at HMP Liverpool.

As part of our multi-disciplinary team, you will work flexibly and creatively to establish what is needed to have the most positive impact for all who are referred to our service. You will Lead on programmes and volunteer/peer mentor involvement.

Location: HMPPS Liverpool

Hours: Full Time, 37.5 per week

Contract Type: Permanent

Responsibilities

About the Role:

We are looking for an inspirational and motivated Team Leader to join our well established team within HMPPS Liverpool. This is an exciting opportunity to lead a dedicated team while driving the development and delivery of programmes, volunteering, peer mentoring and service user involvement initiatives that make a real difference to people's lives.

Working collaboratively with fellow Team Leaders, Service Managers and prison colleagues, you will play a pivotal role in creating a supportive, inclusive and recovery-focused environment. You will lead on developing a strong local volunteering strategy, ensuring volunteers, peer mentors and service users are at the heart of service delivery and improvement.

Volunteers are an integral part of our services, bringing valuable skills, experience and perspectives that enhance the support we provide. You will recruit, train, support and develop a diverse volunteer workforce, ensuring placements are meaningful and beneficial for both volunteers and the people using our services.

You will also champion service user involvement and co-production, ensuring the voices of those accessing our services are heard, valued and reflected in the design and delivery of the support we provide.

Key Responsibilities
  • Work collaboratively with other Team Leaders across the site to ensure consistent, effective service delivery.
  • Provide operational line management to a team of staff, including supervision, reflective practice, appraisals, performance management and attendance management.
  • Ensure staff adhere to organisational policies, procedures and external regulatory requirements.
  • Empower staff to promote hope, recovery, choice, independence and opportunities for service users to achieve their full potential.
  • Support safeguarding arrangements by working closely with the Designated Safeguarding Lead and ensuring staff are confident and competent in identifying and reducing risk.
  • Improve service user outcomes through observation of practice, coaching and the provision of timely, values-based feedback.
  • Lead on the recruitment, selection, induction and development of staff.
  • Develop, coordinate and oversee programme delivery within the service.
  • Lead on volunteer recruitment, training, supervision and retention, creating a vibrant and sustainable volunteering offer.
  • Support the development of peer mentor initiatives and ensure peer mentors are effectively trained, supported and recognised.
  • Champion service user involvement, ensuring services are co-produced and shaped by the experiences and insights of those who use them.
  • Work closely with the National Volunteering Team and local management teams to embed best practice and continuous improvement.
About You

We are looking for a passionate leader who is committed to improving outcomes for individuals in custody and believes in the power of volunteering, peer support and co-production.

You will have:

  • A degree-level qualification or equivalent relevant experience.
  • Knowledge and experience of developing and leading health and social care services that demonstrate high performance and quality standards.
  • Significant experience of leading and managing teams.
  • Experience of volunteer coordination, programme delivery, peer mentoring or service user involvement initiatives.
  • Knowledge of current legislation relating to adults, safeguarding and best practice.
  • The ability to inspire, motivate and develop individuals and teams.
  • Excellent communication and interpersonal skills.
  • Strong organisational skills with the ability to manage competing priorities.
  • Proficiency in Microsoft Office applications, including Word, Excel and Outlook.
What We Will Give You
  • 25 days annual leave, plus Bank Holidays, increasing each year for the first five years.
  • A paid Wellness Hour each week.
  • Access to our Wellness Hub and Employee Assistance Programme.
  • Contributory pension scheme.
  • Elidgable to participate in the organisation's Refer-a-Friend scheme
  • A wide range of employee benefits, including discounts on shopping, cinema tickets, holidays and more.
  • A supportive, friendly and inclusive team environment.
  • Comprehensive training and excellent career development and progression opportunities.
Important Information

Please ensure that when completing your application form and supporting statement, you clearly demonstrate how your skills, knowledge and experience meet the requirements outlined within the job description. This will help us understand how you are suited to the role and what you can bring to our team.

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications

If this sounds like you and you would like to begin your journey with Change Grow Live,then we would love to talk to you.

A note about using AI in your application

AI can be areally helpfultool when putting together your application, and we're happy for you to use it. However,what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential.We look forward to learning more about you.

The successful candidate will need to complete an enhanced DBS check and obtain HMPPS security clearance.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Salary Range (pro rata if part time)
CGL points 31 to 33 (£36,101.10 - £38,114.53)
ILW / OLW /Fringe
N/A - Outside London Weighting Area
Interview Date
21/10/2026
Closing Date
12/10/2026
If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Hannah Burns | hannah.burns@cgl.org.ukThis post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

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