Team Leader

Purchaseyourfreedom; Hitchin; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Career development

Staff discounts (33%/15%)

Employee assistance program

Maternity/Paternity policies

Wagestream

Job summary

Venture Hotels, Greene King’s ventures arm, seeks a Team Leader to supervise a busy shift and ensure smooth operation and excellent guest service. You’ll lead by example, support the team, and uphold high standards in all bar and service activities.

You’ll use strong communication, quick thinking, and a positive attitude to keep customers happy and operations safe and compliant on every shift. This role offers competitive pay, pension contributions, and training across our brands, plus staff

Qualifications

• Provide heartfelt and memorable customer experiences on every visit.
• Deputise for management and resolve issues during absence.
• Help organise and coordinate the team during busy shifts.
• Ensure bar safety, legality, and cleanliness at all times.

Responsibilities

• Supervise and support team members during shifts to ensure smooth operation.
• Deliver high standards of service and guest satisfaction.
• Coordinate workloads and communicate clearly with staff and managers.
• Maintain compliance with allergen controls and safety policies.

Skills

Customer service

Team leadership

Shift management

Health & safety

Job description

Company Description

We’re called Venture Hotels for a reason: We’re pioneers! And we thrive on originality. As Greene King’s ventures arm, we’re here to push boundaries. And we’re driven by a team that sees every day as an opportunity to go beyond the ordinary.The result: hotels with a unique sense of place that locals can feel proud of.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

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