Team Leader

SmartRecruiters, Inc.; Hitchin; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Staff discount

Pension contribution

Wagestream access

Retail discounts

Refer a friend bonus

Job summary

Pub & Dining in Hitchin is seeking a Team Leader to guide our bar and dining team, ensuring the shift runs smoothly and customers enjoy a memorable visit.

You'll lead by example, maintain high standards, and respond quickly to issues while promoting safety, allergen controls, and excellent service through every interaction.

Join a team that values people, safety, and belonging, with competitive pay and a strong package including pensions, staff discounts, and flexible perks.

Qualifications

• Sufficient spoken and written English to perform the role safely and understand allergen controls.
• A great eye for detail and a positive can-do attitude.
• Ability to think on your feet and adapt during busy shifts.
• Be a role model to the team and provide excellent service.

Responsibilities

• Provide customers with a heartfelt and memorable experience each visit.
• Deputise for the management team and resolve issues during their absence.
• Help organise and coordinate the team during busy shifts to ensure smooth operations.
• Ensure the bar is safe, legal, and clean, handling issues quickly and safely.

Skills

Customer service

English proficiency

Team leadership

Problem solving

Job description

Company Description

Join us at Pub & Dining, a collection of outstanding pubs and inns amidst beautiful British surroundings, achieving the perfect balance between traditional character, charm, and authenticity. These qualities give Pub & Dining a timeless appeal that makes us a firm favourite for celebrating the moments that make life special.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

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