Team Leader

Greene King; Cotswold District; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Discounts on Greene King brands

Employee assistance programme

Enhanced maternity/paternity policies

Menopause Friendly Employer

Greene King Inns discounts

Refer a friend bonus

Wagestream wage access

Retail discounts

Job summary

Greene King’s Pub & Dining venues are hiring a Team Leader in the United Kingdom. You will lead by example, ensuring the shift runs like clockwork and that customers enjoy a heartfelt, memorable experience.

You’ll deputise for the management team, organise the team during busy periods, and ensure the bar remains safe, legal and clean while delivering outstanding service.

Qualifications

• Experience leading a team on a busy hospitality shift.
• Strong communication and a customer‑focused mindset.
• Ability to work calmly under pressure and maintain standards.

Responsibilities

• Lead the team to ensure the shift runs smoothly and customers are happy.
• Deputise for management and resolve issues in their absence.
• Organise and coordinate the team during busy periods to keep service seamless.
• Maintain bar safety, legality and cleanliness at all times.

Skills

Team leadership

Customer service

Shift coordination

English communication

Job description

Company Description

Join us at Pub & Dining, a collection of outstanding pubs and inns amidst beautiful British surroundings, achieving the perfect balance between traditional character, charm, and authenticity. These qualities give Pub & Dining a timeless appeal that makes us a firm favourite for celebrating the moments that make life special.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.