Team Leader

Card Factory; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retailer in greeting cards and gifts is seeking a Store Leader to support commercial growth and enhance customer service. This fixed-term role involves leading the team and ensuring operational excellence. Ideal candidates will be passionate about customer service and demonstrate strong leadership skills.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Opportunities for retail apprenticeships

Access to learning and development content

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Strong leadership skills required.
• Customer-centric approach essential.

Responsibilities

• Support Store Manager in achieving commercial growth.
• Lead store team in absence of Store Manager.
• Drive operational excellence and customer experience.

Skills

Leadership

Customer Service

Team Player

Commercial Minded

Job description

Please note this role is a fixed-term contract.

Role Responsibilities

1. Support the Store Manager in achieving commercial growth and fostering a customer-focused team culture.
2. Lead the store team in the absence of the Store Manager, ensuring high standards and exceptional customer service.
3. Drive operational excellence and customer experience.

The Ideal Candidate

• Passionate about celebrating customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking approach.
• Comfortable with reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package and Company Information

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. We are currently implementing a 5-year strategy to become a true Omni-channel retailer, investing in our colleagues and creating numerous opportunities in a fast-paced environment.

We offer benefits supporting your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support, including financial education tools and salary advance
• Seasonal incentive schemes
• Opportunities for retail apprenticeships
• Access to learning and development content
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If you are interested and meet the criteria, apply now. We may close the vacancy early once sufficient applications are received.

Location: 31 The Mall Heathway, Dagenham, United Kingdom