Team Leader

TN United Kingdom; Gloucester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking two Operational Control Centre Deputy Managers to join their dedicated team in Gloucester. This full-time role offers a chance to lead a dynamic team in a critical operational environment, ensuring the timely and secure transport of individuals across the justice system. With a focus on stakeholder engagement and team management, you will thrive in a supportive culture that values resilience and adaptability. Join a company that provides meaningful work and diverse experiences, all while contributing to the safety and efficiency of operations within the justice system.

Benefits

Contributory Pension Scheme

Employee Assistance Programme

Discounts on Entertainment and Shopping

Inclusive and Supportive Culture

Opportunities for Positive Impact

Qualifications

• Detail-oriented and highly organized with excellent communication skills.
• Experience managing large teams and data volumes in a logistics context.

Responsibilities

• Lead a team of OCC Controllers in a 24/7 operational environment.
• Engage with stakeholders and manage incident processes effectively.

Skills

Stakeholder Engagement

Team Management

Decision-Making Under Pressure

Logistics Management

Data Management

Communication Skills

Education

Experience in Logistics or Scheduling

People Management Experience

Tools

Computer Literacy

Job description

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Base Location: Operational Control Centre, Gloucester

Full Time / Permanent

Prisoner Escort Custody Services, Serco operates across courts and vehicle bases throughout London, East & West England. We transport over [number] custodies per month, with our Operational Control Centre Team (OCC) ensuring these are transported on time, on schedule, and securely.

We are recruiting for 2 Operational Control Centre (OCC) Deputy Managers to lead our team based in Gloucester. Join a supportive work environment where you can make a difference. The centre operates 24/7, and you will cover various shifts, including nights and weekends, on a rota basis, with flexible working options available.

This critical role involves supporting organizational goals through operational management, stakeholder engagement, compliance, and welfare. You will manage a team of OCC Controllers, covering 24/7 shifts, and participate in incident management processes.

Do you excel in stakeholder engagement, team management, and decision-making under pressure? You should be adaptable and resilient to handle challenges and incidents effectively.

What you’ll need to do the role

If you are detail-oriented, highly organized, resilient, and possess excellent communication skills, we want to hear from you. Previous experience in logistics or large-scale scheduling within a large geographical area is preferred. You must be computer literate and capable of managing large volumes of data. People management experience is essential.

Supporting Information

• This role is exempt from the Rehabilitation of Offenders Act 1974; all offers are subject to security clearance and Home Office approval.
• You will need to obtain Ministry of Justice Enhanced Level 2 Vetting & Enhanced DBS with Child Barring.

Why Serco

Meaningful work: We manage over [number] prisoner movements monthly, vital to the justice system.

Opportunities: Our contracts span courts and vehicle bases, offering diverse experiences.

Great team: Work with highly supportive and experienced colleagues in a dynamic environment.

What we offer

• Up to 6% contributory pension scheme
• Serco Benefits including discounts on entertainment, shopping, mobile plans, and leisure memberships
• Employee Assistance Programme
• A safe, inclusive, and supportive culture
• The opportunity to make a positive impact

Please note: If you are not a passport holder of the country where the vacancy is located, a work permit may be required. For more information, see our Blog.

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Created on 26/04/2025 by TN United Kingdom