Team Lead – Payroll, Client Onboarding & Admin (UK WFH)

A2zaccounting; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A dynamic UK Accounting firm seeks a Team Lead to manage payroll processes and client onboarding. This role requires 5+ years of UK payroll expertise and offers competitive remuneration, remote flexibility, and rapid career progression. The ideal candidate will possess strong leadership skills and a proactive approach to client service.

Benefits

Rapid Career Progression

Competitive Remuneration

Remote Flexibility

Professional Development

Qualifications

• 5+ years’ UK payroll expertise, including 2+ years in a leadership role.
• In-depth knowledge of HMRC requirements and company-secretarial practice.
• Exceptional organizational skills and ability to juggle priorities.

Responsibilities

• Act as the primary escalation point for payroll/onboarding queries.
• Oversee payroll runs, ensuring accuracy and compliance.
• Compile detailed monthly reports on KPIs and client satisfaction.

Skills

Leadership

Client Communication

Organizational Skills

Attention to Detail

Proactive Mindset

Education

Bachelor’s degree from an English-medium institution

Tools

QuickBooks

BrightPay

Dext

Zoho CRM

Client Engager

Job description

Key Requirements (Please Read Before Applying!)

• Native-level Spoken & Written English: Must have impeccable phone and email communication skills (English-medium education preferred).
• UK-Aligned Availability: Fully synchronised with UK office hours (8 am–5 pm GMT), plus occasional one-day weekend cover per month.
• Remote-Ready in India: Proven track record of thriving in a fully remote environment.
• Leadership & Ownership: You’ll initially manage one junior, with a high-performing team to build as we expand.

About A2Z Accounting Solutions

A2Z Accounting Solutions is a dynamic UK Accounting firm. With an ambitious growth plan underway, our team and client base are scaling rapidly.

As Team Lead, you will be the linchpin ensuring every payroll run is accurate, every new client is onboarded seamlessly, and our systems remain rock-solid. You’ll start by supervising one junior specialist and, under our expansion plan, build and inspire a high-performing team.

What You’ll Do

• Client Communication & Support
• Act as the primary escalation point for all payroll/onboarding queries via phone and email.
• Provide step-by-step guidance for client software setup (QuickBooks, BrightPay, Dext, Zoho CRM, Client Engager) and share curated video tutorials.
• Follow up rigorously until every client is fully onboarded and confident.
• Payroll Process Leadership
• Oversee payroll runs, ensuring 100% accuracy and HMRC RTI compliance.
• Mentor and coach junior payroll staff, embedding best practice and fostering accountability.
• Keep abreast of UK payroll legislation (CIS, auto-enrolment, pension declarations).
• Systems & Data Integrity
• Own Client Engager practice management: enforce data hygiene, manage user roles and optimise workflows.
• Maintain Zoho CRM records for seamless client handovers.
• Billing, Collections & Secretarial Duties
• Lead end-to-end billing: raise invoices, chase overdue payments, resolve failed direct debits and secure new mandates.
• Undertake company secretarial tasks: maintain statutory registers and file returns with Companies House and HMRC.
• Manage AML/KYC compliance processes meticulously.
• Reporting & Strategic Growth
• Compile detailed monthly reports on KPIs, revenue versus targets and client satisfaction metrics.
• Identify process bottlenecks and drive continuous-improvement initiatives.
• Contribute to strategic planning to support our rapid expansion.

About You

• Bachelor’s degree from an English-medium institution (or equivalent experience).
• 5+ years’ UK payroll expertise, including 2+ years in a leadership role.
• In-depth knowledge of HMRC requirements (VAT, CIS, RTI, auto-enrolment) and company-secretarial practice.
• Exceptional organisational skills, attention to detail and the ability to juggle priorities in a fast-paced remote setting.
• Proactive mindset, with a passion for delivering outstanding client experiences and building strong relationships.

What We Offer

• Rapid Career Progression: Clear path to senior leadership as our firm scales.
• Competitive Remuneration: Market-leading salary plus performance-based bonuses.
• Remote Flexibility: Work from home in India with full UK-hour alignment.
• Professional Development: Training budget, mentoring opportunities and certifications.

Ready to Lead?

Send your CV and a compelling cover letter to [e-mail], highlighting your payroll leadership successes and why you’re perfect for this pivotal role. We look forward to meeting you!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Accounting

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