Team Leader

recoveryfocus; Gillingham; On-site; GBP 31,000 - 42,000; Full time

Job summary

Waythrough in Gillingham is seeking a Team Leader to manage and develop a multi-disciplinary team across designated projects. You will ensure service delivery aligns with contractual targets and safeguarding standards.

You will lead performance reviews, liaise with partner agencies and contribute to the ongoing development of pathways and procedures within the service. The role may require travel to satellite projects in Blandford and Shaftesbury.

Qualifications

• Ability to work in accordance with all relevant legislation, policies, procedures and guidelines, both internal and external.
• Work in accordance with Waythrough's clinical governance framework.
• Commitment to promoting, adhering to and living Waythrough's workplace values.
• Commitment to providing a high-quality service that is compliant with CQC standards.
• Ability to work within the service requirements relating to safeguarding, serious untoward incidents, complaint

Responsibilities

• Manage, supervise and oversee a multi-agency/multidisciplinary team offering a flexible and accessible service to service users.
• Oversee and take responsibility for the day-to-day running of designated projects and assist in the development of your service area, ensuring the relevant models are embedded within the service.
• Promote the work of the service, liaising closely with other agencies and making effective links with services and facilities in community and custodial settings to benefit service users.
• Develop and agree effective pathways and procedures across the service.
• Manage, mentor, coach and support the development of staff reporting to you, including volunteers.
• Be involved in delivering appropriate training, recruitment, induction, monitoring performance, managing absence and Performance & Development Reviews (PDRs)/supervisions.
• Audit staff and service targets against individual staff, service specifications and contractual targets.
• Achieve performance targets in conjunction with management through effectively motivating and managing the team.
• Liaise with other agencies involved with service users, including Social Services, Job Centre, Housing, Probation Service/NOMS Prison Service, other treatment providers and drug and alcohol services.
• Maintain accurate and up-to-date records and reports and provide written and verbal reports as required.
• Provide a high-quality service that is compliant with CQC standards.
• Assist in the development of effective systems for the monitoring and evaluation of the service.
• Ensure safeguarding, serious untoward incidents, complaints and any other risks are managed in line with policy and communicated to the Service/Area Manager.
• Hold a small caseload when needed, where relevant, to support service delivery to clients.
• Assist the Service/Area Manager in ensuring all reports to external stakeholders are timely, accurate and 100% compliant.
• Participate in service activities by attending thematic and managers' meetings and support any development work arising from these.
• Deputise for the Service/Area Manager and provide ongoing service cover in the absence of other managers across the service.

Job description

Team Leader

Location: Gillingham (Flexibility to travel to satellite projects in Blandford and Shaftesbury.)

Working Hours: 37 hours per week

Contract Type: Full- time, Permanent

Salary: £31,030.00 - £41,980.00 per annum

Please note: You must hold a full UK driving licence.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

About the Role

You will manage, supervise and oversee a multi-agency/multidisciplinary team, providing a flexible and accessible service to service users.

You will take responsibility for the day-to-day running of designated projects and assist in the development of your service area, ensuring that relevant models are embedded within the service.

The role involves working closely with other agencies and developing effective links with services and facilities within community and custodial settings to benefit service users. You will also support the development of effective pathways and procedures across the service.

You will work alongside the Service/Area Manager to support the effective delivery, monitoring and development of the service, including performance against service specifications and contractual targets.

You will also deputise for the Service/Area Manager and provide ongoing service cover in the absence of other managers across the service.

What You'll Do

• Manage, supervise and oversee a multi-agency/multidisciplinary team offering a flexible and accessible service to service users.
• Oversee and take responsibility for the day-to-day running of designated projects and assist in the development of your service area, ensuring the relevant models are embedded within the service.
• Promote the work of the service, liaising closely with other agencies and making effective links with services and facilities in community and custodial settings to benefit service users.
• Develop and agree effective pathways and procedures across the service.
• Manage, mentor, coach and support the development of staff reporting to you, including volunteers.
• Be involved in delivering appropriate training, recruitment, induction, monitoring performance, managing absence and Performance & Development Reviews (PDRs)/supervisions.
• Audit staff and service targets against individual staff, service specifications and contractual targets.
• Achieve performance targets in conjunction with management through effectively motivating and managing the team.
• Liaise with other agencies involved with service users, including Social Services, Job Centre, Housing, Probation Service/NOMS Prison Service, other treatment providers and drug and alcohol services.
• Maintain accurate and up-to-date records and reports and provide written and verbal reports as required.
• Provide a high-quality service that is compliant with CQC standards.
• Assist in the development of effective systems for the monitoring and evaluation of the service.
• Ensure safeguarding, serious untoward incidents, complaints and any other risks are managed in line with policy and communicated to the Service/Area Manager.
• Hold a small caseload when needed, where relevant, to support service delivery to clients.
• Assist the Service/Area Manager in ensuring all reports to external stakeholders are timely, accurate and 100% compliant.
• Participate in service activities by attending thematic and managers' meetings and support any development work arising from these.
• Deputise for the Service/Area Manager and provide ongoing service cover in the absence of other managers across the service.

What We're Looking For

As the information provided does not contain a separate person specification, qualifications or experience criteria, this section reflects only the requirements explicitly stated within the brief :

• Ability to work in accordance with all relevant legislation, policies, procedures and guidelines, both internal and external.
• Work in accordance with Waythrough's clinical governance framework.
• Commitment to promoting, adhering to and living Waythrough's workplace values.
• Commitment to providing a high-quality service that is compliant with CQC standards.
• Ability to work within the service requirements relating to safeguarding, serious untoward incidents, complaint