Team Leader

Recovery Focus; Gillingham; Hybrid; GBP 31,000 - 42,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme with employer 4.5%

Life assurance (3× annual salary)

Birthday leave and buy extra days

Employee support & wellbeing

Cycle to Work

Job summary

Waythrough is recruiting a Team Leader in Gillingham. You will manage a multi-agency team, oversee projects, and ensure services meet CQC standards. Travel to satellite sites is possible, with driving required. 37 hours per week, permanent, salary £31,030–£41,980 per annum.

The role focuses on developing services, embedding models, and maintaining strong links with partner agencies to benefit service users and meet contractual targets.

Qualifications

• Experience in management and supervision of multi-agency teams.
• Ability to develop and maintain effective pathways and procedures across services.
• Commitment to safeguarding and high-quality service delivery.
• Strong liaison and stakeholder engagement skills.
• Ability to manage performance against service specifications and contractual targets.

Responsibilities

• Manage, supervise and oversee a multi-agency/multidisciplinary team.
• Oversee day-to-day running of designated projects and embed models.
• Promote the work of the service and liaise with other agencies.
• Develop effective pathways and procedures across the service.
• Mentor, coach and support staff, including volunteers; deliver training and oversee induction.

Job description

Team Leader Location: Gillingham (Flexibility to travel to satellite projects in Blandford and Shaftesbury.)

Working Hours: 37 hours per week Contract Type: Full- time, Permanent Salary: £31,030.00 - £41,980.00 per annum

Please note: You must hold a full UK driving licence.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community. Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it’s a chance to build meaningful relationships and create lasting change.

About the Role

You will manage, supervise and oversee a multi-agency/multidisciplinary team, providing a flexible and accessible service to service users. You will take responsibility for the day-to-day running of designated projects and assist in the development of your service area, ensuring that relevant models are embedded within the service. The role involves working closely with other agencies and developing effective links with services and facilities within community and custodial settings to benefit service users. You will also support the development of effective pathways and procedures across the service. You will work alongside the Service/Area Manager to support the effective delivery, monitoring and development of the service, including performance against service specifications and contractual targets. You will also deputise for the Service/Area Manager and provide ongoing service cover in the absence of other managers across the service.

What You’ll Do

• Manage, supervise and oversee a multi-agency/multidisciplinary team offering a flexible and accessible service to service users.
• Oversee and take responsibility for the day-to-day running of designated projects and assist in the development of your service area, ensuring the relevant models are embedded within the service.
• Promote the work of the service, liaising closely with other agencies and making effective links with services and facilities in community and custodial settings to benefit service users.
• Develop and agree effective pathways and procedures across the service.
• Manage, mentor, coach and support the development of staff reporting to you, including volunteers.
• Be involved in delivering appropriate training, recruitment, induction, monitoring performance, managing absence and Performance & Development Reviews (PDRs)/supervisions.
• Audit staff and service targets against individual staff, service specifications and contractual targets.
• Achieve performance targets in conjunction with management through effectively motivating and managing the team.
• Liaise with other agencies involved with service users, including Social Services, Job Centre, Housing, Probation Service/NOMS Prison Service, other treatment providers and drug and alcohol services.
• Maintain accurate and up-to-date records and reports and provide written and verbal reports as required.
• Provide a high-quality service that is compliant with CQC standards.
• Assist in the development of effective systems for the monitoring and evaluation of the service.
• Ensure safeguarding, serious untoward incidents, complaints and any other risks are managed in line with policy and communicated to the Service/Area Manager.
• Hold a small caseload when needed, where relevant, to support service delivery to clients.
• Assist the Service/Area Manager in ensuring all reports to external stakeholders are timely, accurate and 100% compliant.
• Participate in service activities by attending thematic and managers' meetings and support any development work arising from these.
• Deputise for the Service/Area Manager and provide ongoing service cover in the absence of other managers across the service.

What We’re Looking For

• Ability to work in accordance with all relevant legislation, policies, procedures and guidelines, both internal and external.
• Work in accordance with Waythrough’s clinical governance framework.
• Commitment to promoting, adhering to and living Waythrough’s workplace values.
• Commitment to providing a high-quality service that is compliant with CQC standards.
• Ability to work within the service requirements relating to safeguarding, serious untoward incidents, complaints and risk.
• Ability to maintain accurate and up-to-date records and provide written and verbal reports as required.
• Ability to support the achievement of staff, service and contractual performance targets.

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year
• Inclusion and accessibility

Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-11-25 Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.