Team Leader

Recovery Focus; Braeside; On-site; GBP 31,000 - 42,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme with employer10%

Life assurance

Enhanced sick pay

Birthday leave

Professional fee reimbursement

GP access & EAP

Cycle to Work

Blue Light/Card discounts

Free will writing

Job summary

Waythrough is recruiting a Team Leader/Service Manager to supervise a supported housing service. You’ll oversee daily operations, lead staff and volunteers, manage referrals and develop pathways to help residents maintain tenancies, while ensuring safeguarding and compliance with contracts.

You will work with social services, housing, Jobcentre and mental health teams to deliver recovery-focused support. A full UK driving licence is required.

Qualifications

• Experience in managing or supervising a team.
• Experience in mental health or social support settings.
• Ability to work with multiple external agencies.

Responsibilities

• Oversee day-to-day operation of the service.
• Lead and support a team of staff and volunteers.
• Manage recruitment, induction, and performance reviews.
• Handle referrals and eligibility checks for the service.
• Develop support pathways to help tenants sustain tenancies.
• Monitor service targets and contractual requirements.
• Collaborate with external agencies (Social Services, Housing, Jobcentre, Probation, health services).
• Maintain records, reports and service documentation.
• Manage safeguarding, incidents, and health and safety risks.
• Provide light caseload to support delivery.
• Promote partnership working and user voice.

Skills

Team leadership

Mental health support

Multi-agency collaboration

Referral management

Performance monitoring

Safeguarding & risk

Staff development

Record keeping & reporting

Independence & tenancy support

Job description

Team Leader Location: The Belmont in Clevedon in Weston Super Mare Hours: 37 hours per week Contract: Full-time, Permanent Salary: £31,030.00 - £41,980.00 per annum

Please note: You must hold a full UK driving licence and have access to your own vehicle.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the role

This is a service management and team leadership role within Waythrough’s supported housing services. You would oversee services supporting adults experiencing mental ill health, helping them maintain their accommodation, develop independence and ultimately move on to independent living. You would be responsible for the day-to-day running and development of the service, ensuring it delivers safe, effective and recovery-focused support in line with Waythrough’s policies, service models and contractual requirements.

What you'll do

• Manage and oversee the day-to-day running of the service.
• Lead, supervise, mentor and support a team of staff and volunteers.
• Manage recruitment, induction, training, performance reviews, supervision and absence.
• Manage referrals and make sure people meet the service eligibility criteria.
• Develop support pathways and structured programmes to help people maintain their tenancies.
• Monitor staff performance, service targets and contractual requirements.
• Work closely with external agencies including Social Services, Housing, Jobcentre, Probation and mental health services.
• Maintain accurate records, reports and service documentation.
• Manage safeguarding concerns, complaints, incidents, health and safety and other risks.
• Provide a small caseload when required to support service delivery.
• Promote partnership working and opportunities for people using the service to have their voices heard.
• Deputise for the Area Manager when required.
• Ensure the service follows relevant legislation, policies and clinical governance requirements.

What we're looking for

• Managing or supervising a team.
• Supporting people with mental health or other support needs.
• Working with multiple agencies and external stakeholders.
• Managing referrals and service-user pathways.
• Monitoring performance, targets and quality standards.
• Handling safeguarding, risk and service-related issues.
• Recruiting, training and developing staff or volunteers.
• Maintaining accurate records and producing reports.
• Promoting independence, recovery and tenancy sustainment.

In simple terms: this is essentially a team leader/service manager role where you're responsible for making sure the supported housing service runs effectively, the staff are supported and managed, and the people using the service receive the right support to move towards independent living.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3x annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-11-11

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.