Support Coordinator
Waythrough
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Benefits offered by this job
Job summary
Waythrough is recruiting for a permanent Floating Support & Housing Officer in Bradford. You will work with adults facing multiple disadvantages in their homes and community, helping sustain tenancies and improve wellbeing.
The role involves trauma-informed, strengths-based support, risk assessments, and collaboration with partner agencies to ensure timely, coordinated care. Evening and weekend work may be required.
Qualifications
- NVQ Level 3 in Health & Social Care (or willingness to work towards).
- Knowledge of welfare benefits system and relevant legislation.
- Knowledge of housing options and related legislation.
- Awareness of safeguarding practices and legislation.
- Experience working with multiple external partners and services.
- Experience supporting vulnerable people with risk and needs assessments.
- Ability to manage a caseload and maintain accurate case records.
- Ability to drive and use a vehicle for work purposes.
Responsibilities
- Provide high-quality, person-centred floating support and housing management.
- Support adults to sustain accommodation and improve wellbeing.
- Deliver trauma-informed, strengths-based support for positive outcomes.
- Assist clients to access services and establish tenancies, reducing homelessness.
- Collaborate with partner agencies to coordinate care and manage risk.
- Maintain case notes and data in management information systems.
- Attend team meetings and work flexibly across sites, including evenings/weekends.
- Develop risk and support plans aligned to individual needs.
- Conduct outreach to referral sources and participate in multi-agency meetings.
Skills
Education
Tools
Job description
Location: 11-12 Eldon Place, Bradford, BD1 3AZ and a hub based in Keighley
Working Hours: 37 hours per week, 9am-5pm Monday-Friday with evening and weekend work included when required
Contract Type: Permanent
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
To provide high-quality, person-centred floating support and housing management to adults with multiple disadvantage across the Bradford District.
Working alongside individuals in their own homes and within the community, the role will empower people to sustain their accommodation, improve their wellbeing, build independence and reduce the risk of homelessness through person-centred, strengths-based, trauma-informed and outcome-focused support.
- Support clients to live independently in their own accommodation and progress towards sustained independent housing.
- Deliver person-centred, strengths-based and trauma-informed support, enabling individuals to achieve positive outcomes, improve wellbeing and maximise their independence.
- Provide housing-related support to help clients establish and sustain tenancies, prevent homelessness and access appropriate services within the community.
- Work collaboratively with partner agencies to deliver coordinated support, manage risk effectively and ensure individuals receive the right support at the right time.
- Work as part of a team providing cross provision/ service support where reasonable and attending regular team meetings.
- Manage a caseload of service users as allocated by the Service Manager and complete high quality and comprehensive needs assessments and risk assessments for those service users.
- Develop comprehensive support / risk plans to identify how individual service user needs will be met to help each service user live independently within the community and achieve sustained outcomes.
- Undertake outreach sessions to referral agencies and other stakeholders to publicise the service, to receive referrals and to give signposting advice. To attend any relevant multi-agency meetings as required.
- Review individual support / risk plans within appropriate timescales and no later than once every three months.
- Record case notes, input information onto the database promptly and maintain other relevant Management Information Systems as required in order to ensure effective case management and assist monitoring and evaluation of service delivery.
- Work flexibly across operational sites and within an agreed number of hours to maintain appropriate service provision, This will include evening and weekend working.
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
- NVQ Level 3 in Health & Social Care (or above or equivalent) or willing to work towards this in post.
- Knowledge of welfare benefits system and relevant legislation.
- Knowledge of housing options available and relevant legislation.
- Knowledge of Safeguarding practice and relevant legislation.
- Experience of multi-agency working with a wide range of external partners.
- Experience of supporting vulnerable people, including support planning and risk management.
- Experience of, and ability to, manage a case load of service users, supporting them to achieve greater independence.
- Ability to communicate well and maintain accurate records within appropriate case management systems.
- Ability to drive and owns a vehicle which can be used for work purposes.
- Proficient in Microsoft Outlook Office programmes.
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