Service Manager

Recovery Focus; Northampton; On-site; GBP 36,000 - 51,000; Part time

Benefits offered by this job

27 days annual leave

Pension scheme

Life assurance

Enhanced sick pay

Birthday leave

Job summary

Waythrough seeks a Service Manager to lead the William Tarry House Supported Housing service in Northampton. You will manage staff, oversee daily operations, and ensure recovery‑focused, high‑quality support that promotes independence and wellbeing.

You’ll drive service development, build relationships with local partners, manage budgets, and embed safeguarding and performance processes. This is a values‑led leadership role within a major mental health charity.

Qualifications

• Level 5 Management/Leadership qualification (or working towards it) or significant relevant experience.
• Experience delivering services supporting vulnerable people, particularly mental health or housing.
• Strong knowledge of safeguarding, risk management and recovery‑focused support.
• Confidence using data, performance metrics and management information systems.
• Experience managing budgets, targets and KPIs.
• Excellent partnership-building skills with commissioners, partners and community organisations.
• Leadership style aligned with Waythrough values: Honest, Committed, and Inventive.

Responsibilities

• Lead, manage and inspire the service team to deliver high‑quality, person‑centred support.
• Ensure effective assessments, support plans and interventions for all residents.
• Oversee day‑to‑day running of the service and building management.
• Develop and deliver service plans that drive improvement and sustainability.
• Build strong partnerships with commissioners, community services and external agencies.
• Manage the service budget and ensure financial targets are achieved.
• Monitor performance, quality assurance and compliance with frameworks.
• Recruit, train and develop staff, volunteers and students.
• Ensure services are inclusive, accessible and responsive to diverse community needs.
• Maintain safe systems of work, safeguarding practices and health and safety standards.

Skills

Leadership

Data literacy

Partnership building

Education

Level 5 Management/Leadership qualification

Job description

Service Manager – William Tarry House Supported Housing

Location: Northampton - onsite. (Must be based around the Northampton area)

Hours: 22.2 hours per week (3 days per week)
Contract Type: Part-time, permanent
Salary: £35,520 - £51,060 (please note, the starting salary is £40,000)

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

Make a real difference in your community

Are you passionate about helping people rebuild their lives and achieve greater independence? Do you have the leadership skills to guide a dedicated team supporting individuals recovering from mental health challenges?

Join Waythrough and lead the William Tarry House Supported Housing Service in Northampton, where you will play a vital role in supporting people to live safer, healthier, and more independent lives.

About the Role

William Tarry House provides 11 self-contained flats for adults recovering from mental health problems. The service is designed to support individuals in managing their accommodation while building the skills and confidence needed to transition back into independent living and the wider community.

Our approach is person-centred, tailoring support for each individual to help them develop independence, improve wellbeing, and successfully reintegrate into the community.

As Service Manager, you will lead the delivery and development of the William Tarry House Supported Housing Service. You will manage staff, oversee day-to-day operations, and ensure that residents receive high-quality, recovery-focused support that promotes independence and wellbeing.

This role requires a passionate leader who can motivate teams, manage service performance, and build strong relationships with local partners and stakeholders.

What You’ll Do

• Lead, manage and inspire the service team to deliver high-quality, person-centred support
• Ensure effective assessments, support plans and interventions for all residents
• Oversee the day-to-day running of the supported housing service and building management
• Develop and deliver service plans that drive improvement and sustainability
• Build strong partnerships with commissioners, community services, and external agencies
• Manage the service budget and ensure financial targets are achieved
• Monitor performance, quality assurance and compliance with relevant frameworks
• Recruit, train and develop staff, volunteers and students
• Ensure services are inclusive, accessible and responsive to diverse community needs
• Maintain safe systems of work, safeguarding practices and health and safety standards

To Succeed in This Role, You’ll Need:

• A Level 5 Management/Leadership qualification (or working towards it) or significant relevant experience
• Experience managing or delivering services supporting vulnerable people, particularly within mental health or supported housing
• Strong knowledge of safeguarding, risk management and recovery-focused support
• Confidence using data, performance metrics and management information systems
• Experience managing budgets, targets and KPIs
• Excellent partnership-building skills with commissioners, partners and community organisations
• A leadership style that reflects Waythrough’s values: Honest, Committed, and Inventive

This is an opportunity to lead a meaningful service that supports individuals on their journey.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date:

2026-11-10