Team Leader

Waythrough View All Jobs; Brompton; Sur place; GBP 34 000 - 42 000; Plein temps

Avantages offerts par ce poste

27 days annual leave

Pension with employer contribution

Life assurance 3x salary

Birthday leave and extra days option

Wellbeing initiatives

Résumé du poste

Waythrough is seeking a dedicated manager to lead a multi‑disciplinary team and ensure high‑quality services across designated projects. You will collaborate with agencies, embed service models, and develop effective pathways to improve outcomes for service users in community and custodial settings.

The role requires strong governance adherence, safeguarding expertise, and the ability to monitor performance against contractual targets.

Qualifications

• Ability to work in accordance with legislation, policies, procedures and guidelines.
• Work within Waythrough's clinical governance framework.
• Commitment to Waythrough values and high-quality service.
• Ability to comply with CQC standards.
• Ability to manage safeguarding, incidents, complaints and risks.
• Ability to maintain accurate records and produce reports.
• Ability to support achievement of staff and service targets.

Responsabilités

• Manage and oversee a multi-disciplinary team to deliver a flexible, accessible service.
• Oversee day-to-day running of designated projects and embed service models.
• Liaise with other agencies and community/custodial services to benefit service users.
• Develop pathways and procedures across the service.
• Mentor, coach and support staff including volunteers and provide training.
• Monitor performance and run PDRs/supervisions; manage absence.
• Audit targets against service specifications and contracts.
• Motivate and manage the team to achieve performance targets.
• Report to external stakeholders with timely, accurate information.
• Ensure safeguarding and risk management policies are followed.

Connaissances

Leadership

Multi-agency liaison

Governance

Performance management

Safeguarding

Record keeping

Description du poste

You will manage, supervise and oversee a multi-agency/multidisciplinary team, providing a flexible and accessible service to service users. You will take responsibility for the day-to-day running of designated projects and assist in the development of your service area, ensuring that relevant models are embedded within the service. The role involves working closely with other agencies and developing effective links with services and facilities within community and custodial settings to benefit service users. You will also support the development of effective pathways and procedures across the service. You will work alongside the Service/Area Manager to support the effective delivery, monitoring and development of the service, including performance against service specifications and contractual targets. You will also deputise for the Service/Area Manager and provide ongoing service cover in the absence of other managers across the service.

What You’ll Do

• Manage, supervise and oversee a multi-agency/multidisciplinary team offering a flexible and accessible service to service users.
• Oversee and take responsibility for the day-to-day running of designated projects and assist in the development of your service area, ensuring the relevant models are embedded within the service.
• Promote the work of the service, liaising closely with other agencies and making effective links with services and facilities in community and custodial settings to benefit service users.
• Develop and agree effective pathways and procedures across the service.
• Manage, mentor, coach and support the development of staff reporting to you, including volunteers.
• Be involved in delivering appropriate training, recruitment, induction, monitoring performance, managing absence and Performance & Development Reviews (PDRs)/supervisions.
• Audit staff and service targets against individual staff, service specifications and contractual targets.
• Achieve performance targets in conjunction with management through effectively motivating and managing the team.
• Liaise with other agencies involved with service users, including Social Services, Job Centre, Housing, Probation Service/NOMS Prison Service, other treatment providers and drug and alcohol services.
• Maintain accurate and up-to-date records and reports and provide written and verbal reports as required.
• Provide a high-quality service that is compliant with CQC standards.
• Assist in the development of effective systems for the monitoring and evaluation of the service.
• Ensure safeguarding, serious untoward incidents, complaints and any other risks are managed in line with policy and communicated to the Service/Area Manager.
• Hold a small caseload when needed, where relevant, to support service delivery to clients.
• Assist the Service/Area Manager in ensuring all reports to external stakeholders are timely, accurate and 100% compliant.
• Participate in service activities by attending thematic and managers' meetings and support any development work arising from these.
• Deputise for the Service/Area Manager and provide ongoing service cover in the absence of other managers across the service.

As the information provided does not contain a separate person specification, qualifications or experience criteria, this section reflects only the requirements explicitly stated within the brief:

• Ability to work in accordance with all relevant legislation, policies, procedures and guidelines, both internal and external.
• Work in accordance with Waythrough's clinical governance framework.
• Commitment to promoting, adhering to and living Waythrough's workplace values.
• Commitment to providing a high-quality service that is compliant with CQC standards.
• Ability to work within the service requirements relating to safeguarding, serious untoward incidents, complaints and risk.
• Ability to maintain accurate and up-to-date records and provide written and verbal reports as required.
• Ability to support the achievement of staff, service and contractual performance targets.

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

What We Offer

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year
• Inclusion and accessibility
• Waythrough is proud to be an equal opportunities employer.
• We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
• We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.