Team Leader

Mitie; Gill's Fold; Sur place; GBP 22 000 - 27 000; Plein temps

Résumé du poste

Mitie Group is seeking a Team Leader for a permanent, full-time position at Russells Hall Hospital, Dudley. The role involves managing rosters, conducting audits, and delivering training while ensuring regulatory compliance.

You will lead a team in a healthcare cleaning environment and manage performance, absences, and HR matters. The ideal candidate will have leadership experience and strong communication skills, with a focus on health and safety.

Qualifications

• Leadership experience preferred, with ability to guide teams.
• Good communication at all levels.
• Experience in cleaning/healthcare environments preferred.
• Ability to follow schedules and manage workloads.
• Knowledge of health and safety policies.

Responsabilités

• Produce audit improvement plans for the client.
• Attend regular cleaning technical audits.
• Manage rosters to ensure coverage and budgeted overtime.
• Oversee staff competency checks.
• Escalate issues to management as needed.
• Deliver toolbox talks on health, safety, and related topics.
• Complete staff PDRs and set objectives.
• Maintain site documentation and ensure on-site regulations compliance.
• Deal with HR matters including absence, grievances and disciplinary issues.
• Build strong relationships with ward leads and respond to issues promptly.
• Support operations if resources fall short.

Connaissances

Leadership

Communication

Teamwork

Scheduling

Initiative

Flexibility

Health & Safety

IT Skills

Description du poste

Job Title: Team Leader
Position Type: Permanent
Type of Employment: Full Time
Rate of Pay: £24,798 per annum
Hours: 30 hours per week
Location: Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, England, DY1 2HQ

Main Duties

• Responsible for producing audit improvement plans for the client.
• Attend regular cleaning technical and efficacy audits.
• Management of rota ensuring suitable cover in place and overtime/cover allocated within budget.
• Manage competency checks of staff within designated zone.
• Escalate appropriately to management any issues that may impact service.
• Demonstrate, with training, an understanding of contractual obligations to minimise deductions within payment
• Undertake Personal Development Reports (PDR) for Domestic Assistants setting objectives and managing their
• performance against these.
• Ensure staff are fully compliant with on-site regulations i.e uniform, smoking legislations, H&S.
• Manage all HR related issues to their staff including absence management, grievance and disciplinary issues etc.
• Working with the Cleaning Compliance Manager to ensure documentation and meetings are held in line with
• Mitie policy and Employment Law.
• Confidentally deliver agreed toolbox talks as and when required. This will cover a range of specialisms such as
• healthcare cleaning, health and safety, health and wellbeing.
• Complete inspections of areas, ensuring any issues are identified with the relevant staff members to avoid a
• repeat of the issue.
• Positive communication with all staff to promote a one team attitude.
• Identify trends when reviewing audits and compiling an internal action plan for implementation.
• Manage consumable and labour spend in line with budget as directed by the Cleaning Manager.
• Report any complaints in a professional and timely manner and support responses.
• Report accidents and near misses as per company and client procedure.
• Support staff with mandatory training achieving the agreed Mitie target as set.
• Maintain and keep up to date Mitie Site pack documentation.
• Build strong working relationships with ward and department leads with the allocated zone, acting as the first
• line of response for them when issues arise or assistance is needed.
• Support catering with the 24/7 menu if working within the required time.
• Checking and maintaining all areas to support line manager.
• Carry out cleaning monthly tasks in line with customers requirements.
• Be willing and able to support operationally if resource levels fall below required need.
• Check all stock levels and report to manager & stores for ordering.
• Training for staff on all areas including terminal cleans and hygiene training.
• Carry out other reasonable requests from client and/or manager.

You will be required to manage rosters on a daily basis ensuring appropriate cover is sought where required and resources are allocated effectively. Manage your own zone and staff.

What we are looking for

• Leadership experience preferred although training will be given.
• Industrial/Healthcare Cleaning experience preferred.
• Ability to positively communicate at all levels.
• Ability to work on own and in a team.
• Ability to work to set schedules and on own initiative.
• Flexibility essential in workload and possibly hours if needed.
• Work both pro-actively and re-actively.
• Undertake variety of tasks that are within this role, both internal and external.
• Basic knowledge & understanding of health and safety policies.
• Implementation of H&S policies and procedures.
• Basic IT Skills.
• Needs to represent Mitie values on site by being presentable, uniformed, affable and helpful at all times.
• Willing to go the extra mile.

Strong people skills are required ensuring colleagues feel valued and rewarded and policies and processes are enforced when necessary.