Team Leader

Card Factory; Exeter; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking company as a Team Leader, where your passion for customer service and leadership will shine. This role offers the opportunity to drive store success, support the Store Manager, and foster a team culture centered on customer satisfaction. With a focus on operational excellence, you'll lead teams to ensure high standards and exceptional service every day. Enjoy a range of benefits, including discounts and financial support, while being part of an innovative retail environment that values your contributions and offers genuine career prospects.

Benefits

25% colleague discount

Financial Wellbeing Support

Seasonal incentive schemes

Retail Apprenticeships

Access to learning resources

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers' life moments.
• Demonstrates good leadership skills and a positive approach.

Responsibilities

• Support the Store Manager in achieving commercial goals.
• Lead store teams in the absence of the Store Manager.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Team Player

Job description

Contracted Hours Available: 6 hours on a Sunday

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving our stores' success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on customer satisfaction. You will lead store teams in the absence of the Store Manager and ensure high standards and exceptional service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates good leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omni-channel retailer. This involves significant investment in our colleagues and creating opportunities in a fast-paced environment.

We offer a range of benefits to support your well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support including education tools and salary advances
• Seasonal incentive schemes
• Opportunity to apply for Retail Apprenticeships
• Access to learning and development resources
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If you are interested and meet the criteria, click 'apply now'.

We reserve the right to close the vacancy early once sufficient applications are received. Early application is advised.

Location: Stone Lane Retail Park, Alphington Road, Exeter, United Kingdom