Team Leader - Victoria's Secret, Exeter

Next; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Team Leader for its iconic brand, known for its exceptional customer experiences and aspirational lifestyle offerings. This role emphasizes leading a supportive team, ensuring high standards in customer service, and achieving store targets. You will be responsible for visual merchandising and executing product launches while fostering a collaborative environment. If you are passionate about retail and eager to develop your skills in a dynamic setting, this opportunity is perfect for you.

Benefits

Discounts on products

Health and wellbeing services

Sample sales

Life assurance

Travel loans

Gym memberships

Qualifications

• Passion for retail and creating memorable customer experiences.
• Ability to build valued relationships with team and customers.

Responsibilities

• Deliver exceptional service by helping customers find products.
• Maintain store cleanliness and manage deliveries and stock.

Skills

Customer Service

Team Leadership

Visual Merchandising

Problem Solving

Multitasking

Job description

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About the role

As a Team Leader at Victoria’s Secret, you’ll work alongside a friendly and supportive team passionate about delivering the best customer experience.

• Customer Experience: Deliver exceptional service by helping customers find products and complete purchases.
• Brand Bra Experience: Provide expert bra fitting advice, assisting customers in choosing the right size and styles.
• Visual Merchandising: Own the presentation of products, helping customers discover what they need.
• Lead by example: Energise and support the team, maintaining high brand standards and personalised customer service.
• Store targets: Support achievement of KPIs related to sales growth and profitability.
• Store Standards: Maintain store cleanliness, manage deliveries, stock, and safety procedures.
• Store Operations: Perform opening/closing duties, including key holder responsibilities.
• Executing the new: Support product launches, floor moves, and audits, ensuring team readiness.

About You

• Passion for retail and creating memorable customer experiences.
• Keen to develop customer service skills and product knowledge.
• Ability to build valued relationships with team and customers.
• Collaborative, flexible, and supportive team player.
• Energised by busy environments, multitasking, and problem-solving.

About Us

We sell more than products; we sell experiences. Victoria’s Secret is known for lingerie, beauty, and accessories, representing an aspirational lifestyle. Join us and be part of an iconic brand.

Benefits

• Discounts on products and partner brands.
• Health and wellbeing services.
• Sample sales and development opportunities.
• Life assurance, travel loans, and gym memberships.

We support candidates with workplace adjustments. Contact us at [e-mail] for support.