Team Leader

Diesel; Ellesmere Port; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the fashion industry is seeking a Team Leader to drive sales and enhance customer experience. The role involves leading a high-performing team, achieving commercial targets, and fostering a positive environment. Ideal candidates will have experience in fashion retail and strong leadership skills.

Qualifications

• Previous experience in fashion/luxury retail.
• Experience in training, empowering, and motivating teams.

Responsibilities

• Lead the team to create a handcrafted experience for clients.
• Achieve commercial targets through effective team organization.
• Coach and give feedback to ensure high standards of experience.

Skills

Communication

Customer Focus

Leadership

Job description

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Diesel has long been a pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While maintaining its DNA, Diesel has evolved into the world of premium casual wear, becoming a true alternative to the luxury market. Diesel operates worldwide, present in over 80 countries with 5,000 points of sale, including more than 400 company-owned stores.

Key Responsibilities

1. Lead the team on your floor/in your department, creating a handcrafted experience for each client to drive individual and team objectives.
2. Achieve commercial targets through effective team organization and product management.
3. Improve commercial performance using product knowledge, sales analysis, stock rotation, and supervision of replenishment and visual merchandising.
4. Lead a high-performing, client-facing, service-oriented team.
5. Coach and give feedback to ensure clients receive the highest standards of experience.
6. Drive the digital experience in-store and utilize digital resources for communication.
7. Empower, develop, motivate, and collaborate with the team to deliver an elevated customer experience.
8. Implement strategic business plans and leverage marketing opportunities for incremental sales.
9. Build a client book through relationship establishment to increase traffic and engagement.
10. Foster growth, respect, and inclusion among colleagues to create a long-term, authentic bond.
11. Support the Store Manager in executing store strategy to optimize sales and create a 360° client experience.
12. Contribute to business action plans to enhance sales across product categories and client segments.
13. Demonstrate sales excellence and leadership by actively selling and developing client relationships via CRM initiatives.
14. Ensure operational efficiency at floor level, including clienteling, display, merchandise, cleanliness, and grooming, resolving issues proactively.
15. Build and maintain positive relationships with colleagues, fostering a passionate and forward-thinking environment.

You

1. Lead with integrity, setting an example in every situation.
2. Take ownership to ensure a magical client experience and support others' growth.
3. Communicate effectively with colleagues and clients with empathy and care.
4. Be responsible, courageous, resilient, and authentic.
5. Prioritize client needs and have in-depth understanding of their desires and expectations.
6. Excel in storytelling and asking engaging questions.
7. Innovate continuously to create value and memorable experiences for clients.

Key Requirements

1. Previous experience in fashion/luxury retail.
2. Experience in training, empowering, and motivating teams.
3. Results-driven with a strong customer focus.
4. Excellent communication skills (verbal, written, digital).
5. High attention to detail.

Additional Information

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Seniority level

Not Applicable

Employment type

Full-time

Industry

Retail Apparel and Fashion